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Відгуки клієнтів
Рейтинг
91.6 %
від 671 відгуків Від реальних клієнтів
Рецензії за національністю:
(9700)
(1770)
(1544)
(1506)
(468)
(442)
(394)
(319)
Останні відгуки:
S***** G***
(4-5 резервацій)
United Kingdom
06.03.2022
Оцінка послуги:
excellent
Very understanding with the whhel and tyre damage, causing a late arrival.
Оцінка персоналу:
excellent
Very understanding, not refilling the car, a d wheel a d tyre damage.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
Thank you for taking the time to write us a review. We can understand that there is situations that are out of our control and do our best to help our customers.
We look forward to serving you again. 
Michael Paul Anderson
(1 резервація)
United Kingdom
26.02.2022
Оцінка послуги:
good
All ok and smooth
Оцінка персоналу:
average
No problems
Had to get bus back to terminal 1. And no one to check car although stated it’s 24hrs
Had to get bus back to terminal 1. And no one to check car although stated it’s 24hrs
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Anderson,
We would be happy to look into your case further . Please email customer.service@toprentacar.bg and share your experience. Please express what was not according to your expectations. Thanks
A********* M**** C*********
(1 резервація)
United Kingdom
26.02.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
David Burns
(2-3 резервації)
United Kingdom
08.02.2022
Оцінка послуги:
excellent
Booked through Ryannair and was charged £10 a day for a brand new automatic Clio with no restriction on mileage. Theres got to be a catch i thought to myself ! 14 days and over 1000 km later i took the car back washed and cleaned. Was met in the car park by one of the staff who took the keys, checked the car and wished me a good day. I still cant believe it was so cheap and easy. Oh, i should add that i had reservations about picking up the car at 1am but i neednt have worried. There was someone at the desk when i arrived. Dont usually leave reviews but i just had to fot Top Rent a Car ! 10/10 Thankyou
David
Оцінка персоналу:
excellent
Polite and spoke very good English which was very helpful
Polite and spoke very good English which was very helpful
Polite and spoke very good English which was very helpful
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Fantastic... Renault Clio automatic....cruise control...keyless entry. Was a pleasure to drive
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Burns,
Thank you so much for this detailed and awesome feedback. It is always nice to see that our customers were satisfied by our team and services, and that we offered a memorably experience for them.
We train hard our team and we try to improve day-by-day in order to achieve the highest level of professionalism in this industry. Review like yours give us a huge morale boost to keep up the hard work in order to be No.1 on the market.
It is a big honor to serve customers like you and we are eager to serve you anytime in the future.
Kind Regards
Top Rent A Car
Customer Service 
Jack Mcananey
(більше 6 резервацій)
United Kingdom
22.01.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
J**** D**** T**** L******** B*****
(1 резервація)
United Kingdom
08.01.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Super friendly guy, especially considering our flight was so delayed. Thank you
Again, very friendly and helpful.
Again, very friendly and helpful.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
We are glad to hear you had such a great experience while communicating with one of our colleagues. We work everyday to improve. We hope to see you during the future car reservations.
Kind Regards!
Top Rent A Car
Customer Service
Jason Leah Canetti
(1 резервація)
United Kingdom
07.01.2022
Оцінка послуги:
good
good but still waiting for my refund of my deposite
Оцінка персоналу:
good
good but still waiting for my refund of my deposite
good but still waiting for my refund of my deposite
good but still waiting for my refund of my deposite
Час отримання/повернення:
good
Оцінка автомобіля:
good
good but still waiting for my refund of my deposite
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Thank you for your comments!
Thank you for rating us!
We are glad that you was pleased with our services.
After inspection of the vehicles and if everything is fine, the deposits are released immediately. But it takes time in the bank to fulfill this.
We hope we will see you again as our customer in the near future.
Kind regards, Top Rent A Car Customer Service
C***** C****** L***
(1 резервація)
United Kingdom
06.01.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer!
We're happy to see that you had a 5-Star experience at Top Rent A Car Sofia. Thanks for sharing! Hope to see you again!
Kind Regards,
Top Rent A Car Sofia
Customer Service
Andre Nicolau Batchelor
(1 резервація)
United Kingdom
02.01.2022
Оцінка послуги:
excellent
Completion of the rental agreement was easy and honest. Within 20 minutes we were on our way to Bansko.
Оцінка персоналу:
excellent
Miroalav was very friendly and helpful to explain the details. I would be pleased to have him available next time I rent from you.
Svetoslav was very busy when I returned the cat but found the moment to keep clients waiting as short as possible to review the car. He was professional and very client orientated in his job.
Svetoslav was very busy when I returned the cat but found the moment to keep clients waiting as short as possible to review the car. He was professional and very client orientated in his job.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Overall I was very extremely impressed with TOP rent a car and would not hesitate to rent from them again. The quality of car was excellent, very clean and reliable. Thank you!
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Batchelor!
Thank you for your awesome review!
It is wonderful to understand that we have managed to meet your expectations. Thank you for your nice comments about our friendly, helpful and professional employees. We are more than glad to hear that you found easy to rent the car. Your comments about the car are much appreciated. Thank you very much for recommending us.
We are looking forward to see you in the future!
Sincerely,
Top rent a car
Customer Service
Kattleya Peters
(більше 6 резервацій)
United Kingdom
30.12.2021
Оцінка послуги:
excellent
Доволна съм и бих препоръчала компанията на всеки който се нуждае от подобни услуги.
Оцінка персоналу:
excellent
Представителката на Top Rent a Car в Бургас, мол Плаза неше любезна и ми предостави нужната информация.
Огледа на автомобила отне по малко от минута.
Огледа на автомобила отне по малко от минута.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Автомобила не беше особено чист вътре, намерих и стари касови бележки между седалките.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте, г-жо Петерз!
Благодарим Ви за оставения отзив! Много се радваме да разберем, че сте имали прекрасен наем с нас и сте останали доволни от нашите услуги.
Се стараем всички колите да въдат чисти и много съжаляваме, че в този случай сме допуснали този пропуск.
Сме взели под внимание вашият коментар. Очакваме Ви отново в нашите офиси следващия път, ще се постараем да направим всичко на най-високо ниво!
С уважение, Top Rent a Car 
