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Відгуки від незалежних сайтів
Відгуки клієнтів
Рейтинг
94.3 %
від 2085 відгуків Від реальних клієнтів
(6872)
(2085)
(1503)
(1357)
(1051)
(361)
(339)
(302)
(253)
Останні відгуки:
Stephen William Moss
(більше 6 резервацій)
England
10.09.2024
Оцінка послуги:
excellent
Friendly staff nice cars on issue is pick up wait times. Perhaps more could be done online before arrival.
Оцінка персоналу:
good
Long wait as process seems complicated
Very quick and easy, bus to airport very quick and friendly
Very quick and easy, bus to airport very quick and friendly
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
M******* O*** H****
(1 резервація)
England
23.08.2024
Оцінка послуги:
very bad
Оцінка персоналу:
bad
Overall chap did a good job
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
David Ashley Thornton White
(4-5 резервацій)
England
18.08.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Super friendly efficient and helpful
Apologies Daniel as we were running late! :0( Thankyou for checking the car back in! :0) Top guy!
Apologies Daniel as we were running late! :0( Thankyou for checking the car back in! :0) Top guy!
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Lovely small car but plenty of room inside for day trips and all we needed! Thanks TopRentACar :0)
Рекомендували б Ви нас:
yes
no
Andriy Dudko
(4-5 резервацій)
England
17.08.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Dimitar was Very Professional and Polite.
Quick and Professional.
Quick and Professional.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Rizwan Ahmad
England
England
15.08.2024
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
B******* V****
England
England
14.08.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Unfortunately I don't speak Bulgarian so Yani's high level of English was extremely helpful.
Again, very good English and friendly, professional approach.
Again, very good English and friendly, professional approach.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
J***** P*** S*****
(1 резервація)
England
11.08.2024
Оцінка послуги:
excellent
We rented a car from Varna airport for 2 weeks. A clean new car (Peugeot 208 gt). Whole process was super easy. Picking car up was a bit delayed due to people ahead of us. No problem dropping it off.
Оцінка персоналу:
excellent
Professional and friendly
Super quick. Was dropped off at airport in same car.
Super quick. Was dropped off at airport in same car.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Alexey Krivolap
England
England
11.08.2024
Оцінка послуги:
excellent
High quality service and the car.
Оцінка персоналу:
excellent
Plamen was very supportive and provided a service in the small important details.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Mark Kiddy
(1 резервація)
England
08.08.2024
Оцінка послуги:
bad
The actual agent who delivered and collected the car was polite and courteous .However when the vehicle was collected it had picked up a scratch on the plastic wheel trim which I explained to the agent,I was charged £112 GBP to replace a single wheel trim which is a ridiculous cost for a plastic trim,I also paid extra for insurance which apparently reduced this figure.Come on be reasonably to your customers this has put me off using Top Rent.I have hired several vehicles in the past but feel I have been exploited financially.
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Sajjad Ahmad Khan
England
England
07.08.2024
Оцінка послуги:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Оцінка персоналу:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Час отримання/повернення:
average
Оцінка автомобіля:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Рекомендували б Ви нас:
yes
no
