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Відгуки клієнтів
Рейтинг
94.2 %
від 22253 відгуків Від реальних клієнтів
Рецензії за національністю:
(9601)
(1761)
(1543)
(1489)
(466)
(436)
(390)
(315)
Останні відгуки:
Egor Fominykh
(4-5 резервацій)
Russia
21.08.2023
Оцінка послуги:
good
Everything was awesome except I would loved to have a bit more elaborate guide on how to charge an electric vehicle. I tried charging but first the cards didn’t work and then when I registered my own through an app it seemed like it started to charge but then didn’t charge at all after 30 minutes.
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
M***** S********
(1 резервація)
Austria
20.08.2023
Оцінка послуги:
good
The tempomat-function was not available. Even after a phone call with the hotline, they did not give us a correct answer - wenn traveling for hours from the seaside to e.g. Asenovgrad it was rather uncomfortable.
Оцінка персоналу:
average
We were not explained the functions of the buttons+tempomat on the driver's wheel. When asked the clerk to explain it to us we were told: "It is anormal car. You will find everythiung".
Sorry, this was not a proper service, as I do not drive Toyota at home, so the commands are rather different.
Denis was very customer-oriented and ready to help. Very friendly as well.
Denis was very customer-oriented and ready to help. Very friendly as well.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Please explain the customers the most important buttons on the driving wheel. Thus one feels more comfortable as a driver.
Рекомендували б Ви нас:
yes
no
Sascha Huelss
(4-5 резервацій)
Germany
18.08.2023
Оцінка послуги:
good
Better management of pickup time slots would be awesome. So you don't have to wait for half an hour to get your car whilst being eager to start your trip.
Оцінка персоналу:
excellent
Only i would have wished for infos regarding the charging of the car - we had an EV in Varna - which charging stations can be used, app requirements, etc.
Nothing to suggest
Nothing to suggest
Час отримання/повернення:
good
Оцінка автомобіля:
good
Couldn't connect to the car via Android Auto. Dunno if it was me or the car.
Рекомендували б Ви нас:
yes
no
Elizabeth Ann Leddra
(більше 6 резервацій)
United Kingdom
18.08.2023
Оцінка послуги:
good
Оцінка персоналу:
good
I had to wait for three other groups to collect their cars, Gospodin was efficient and as quick as possible while making sure he covered all aspects of the rental. He was happy and helpful.
Tihomir did a very good job trying to keep the desk running for customers and receiving my car back at -4 at terminal 2, maybe that was because we were about 30 minutes earlier than expected, he was very efficient, if a little short, I put that down to being under pressure.
Tihomir did a very good job trying to keep the desk running for customers and receiving my car back at -4 at terminal 2, maybe that was because we were about 30 minutes earlier than expected, he was very efficient, if a little short, I put that down to being under pressure.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
This car suited our needs, 2 adults 2 teenage children, we did not plan to drive long distances and it accommodated our 1 large suitcase and four rucksacks
Рекомендували б Ви нас:
yes
no
T****** T*******
(1 резервація)
Bulgaria
18.08.2023
Оцінка послуги:
good
Служителите бяха много отзивчиви и професионално се отнесоха към своите задължнеия. Имам само една малка забележка, че не ми беше отговорено на моите въпроси които имах за колата първоначално. Благодаря за възможността да използвам услугите на Top Rent-A-Car , ще ви препоръчам на всички мои приятели и познати. Успехи.
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
David Laurence Whitehurst
(1 резервація)
United Kingdom
16.08.2023
Оцінка послуги:
good
Оцінка персоналу:
average
He needs to smile more, not a happy guy at all........ maybe he had a late night but didn't make you feel welcome
Perfect, came out as soon as we pulled up, checked the car as quickly as he could. Processed refund asap (although still waiting for funds to hit bank) then grabbed the shuttle van and dropped us back at the airport in quick time. Super nice guy, highly recommend
Perfect, came out as soon as we pulled up, checked the car as quickly as he could. Processed refund asap (although still waiting for funds to hit bank) then grabbed the shuttle van and dropped us back at the airport in quick time. Super nice guy, highly recommend
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
M***** R****** L*****
(1 резервація)
Spain
15.08.2023
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Konstantin Boris Choukchoukov
(4-5 резервацій)
Bulgaria
15.08.2023
Оцінка послуги:
good
Оцінка персоналу:
average
Naloji se da chakam na nivo B -4 okolo 20 minuti, predi da se poiavi chovek... Predpolagam to beshe samo i na gisheto na arrivals i dolu pri avtomobilite
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Hueseyin Oruc
(1 резервація)
Netherlands
14.08.2023
Оцінка послуги:
good
good
Оцінка персоналу:
good
he was friendly and explained all briefly
very informative
very informative
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
E*** M***** C***** G******
(2-3 резервації)
France
14.08.2023
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
