Старался максимально смягчить плохую организацию процесса в компании.
I don't think this looks like the Aleksandr, a Trainee, who saw to my returning the car. I had to wait ages, but it was not Aleks' fault. You just need to employ more staff. There's such a swift turnaround, perhaps working conditions or pay are not good enough?
Vsichko super - barzo i lesno.
Thanks for exceptional attitude.