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Відгуки клієнтів
Рейтинг
91.2 %
від 452 відгуків Від реальних клієнтів
Рецензії за національністю:
(9866)
(1791)
(1546)
(1529)
(470)
(452)
(397)
(325)
Останні відгуки:
M***** Z****** M*******
(1 резервація)
Spain
10.08.2026
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
G******** V*********
(1 резервація)
Spain
03.08.2026
Оцінка послуги:
good
Оцінка персоналу:
excellent
The other staff girl was little bit rude but we were lucky with Kristiyan
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
M**** S**** T*****
(1 резервація)
Spain
01.08.2026
Оцінка послуги:
good
Easy and fast pick up but long waiting time for drop off
Оцінка персоналу:
good
Stoycho was very friendly and professional. We appreciate that he didn't force us to get the company's insurance when we already had our own!
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Vicente Esteras Esteban
(1 резервація)
Spain
30.07.2026
Оцінка послуги:
excellent
The staff was kind and helpful.
The car was as expected.
Оцінка персоналу:
excellent
Clear explanation
Very kind and helpful.
Very kind and helpful.
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
For 2 large suitcases it was just right.
Рекомендували б Ви нас:
yes
no
I***** S******** F*****
(1 резервація)
Spain
26.07.2026
Оцінка послуги:
excellent
Nice car, like new. People from the rental so kind and helpfull.
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
E****** R**** G******
(1 резервація)
Spain
24.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
N****** P**** G****
(1 резервація)
Spain
22.07.2026
Оцінка послуги:
good
Overall, we were very happy with your services. Pick-up was slightly delayed due to a high volume of customers at the time, but the staff was absolute quality—they made up for the wait with their outstanding efficiency and kindness.
We do have a couple of suggestions for future improvement:
1. Regarding the gas discount cards, it would be very helpful if you clearly specified the exact discount for each petrol station chain. Since rates might change seasonally, you could include a sheet with the car documentation featuring a QR code linked to the updated discounts, so customers can easily check and decide what works best for them. We understood there was a minimum 3% discount, but on our last refill at OMV, in Botevgradsko Shose 264, it was negligible—around twenty-something cents on a €14 purchase.
2. The office space doesn't seem well insulated. Installing a green roof cover, for instance, could help regulate the temperature and lower your electric bill with a relatively small investment.
In any case, I assumed those pick-up and drop-off offices are temporary or currently undergoing renovation.
Lastly, we really liked the shuttle service between the airport and the offices!
Оцінка персоналу:
excellent
She was very attentive and efficient, and her English was fluent. She worked quickly and explained every detail clearly.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Час отримання/повернення:
good
Оцінка автомобіля:
good
In this model (Citroen C3) we couldn't locate the front fog lights, which we really missed during a few driving conditions in the area. We understand rear fog lights are mandatory, but having front ones would have been a great bonus for driving safety there.
Рекомендували б Ви нас:
yes
no
Jose Luis Munoz Valles
(1 резервація)
Spain
12.07.2026
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Alejandro Fraile Ruiz
(2-3 резервації)
Spain
01.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
P******* T******** H*******
(більше 6 резервацій)
Spain
27.06.2026
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
