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93.2 % від 3841 відгуків Від реальних клієнтів

Рецензії за національністю:

Відгуки за місцем знаходження:

Останні відгуки:

J**** J******* C***** V******

Netherlands

08.07.2020

Оцінка послуги:

average

The car was good, the initial service was also good. It was however disapointing that we had to pay for a missing wheel cover, something we really did not loose or break, and which is definitly not our fault. The lady that took the car was not willing to listen really and forced us to pay 35 euro. I believe this is not reasonable and good behavior in this case. we are excellent drives and took excellent care of the car. the car was parked at the Barcelo royal beach hotel in the parking garage and very safe as well. I would want to ask my 35 euro back.We feel a bit scaammed.

Оцінка персоналу:

average

very good and nice person, good help
not listening to our story, totally inflexible, very slow in writing the documents I needed, I almost missed my flight because of this behavior. I understand she needs to do her job, but this was really not our fault, we did not make an damage at all.

Час отримання/повернення:

average

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

G***** C***** (1 резервація) Malta

07.03.2020

Оцінка послуги:

average

Car was ok but wifi key battery charge was only oh about an hour then switches off...replacement was offered only at 12:00pm which was not convenient for us since we go out early. When offered refund and accepted started to play around with words which i just stopped asking since i was useless and for few euros. But car was ok although service lamp kept flashing every now and then

Оцінка персоналу:

average

Час отримання/повернення:

excellent

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Teodor Tsenov Yanchev (1 резервація)

28.02.2020

Оцінка послуги:

average

Като цяло съм много доволен от обслужватето на целия персонал в офиса ви на Летище София.Което ме разочарова е некомпетентността на колегите ви от Варна и отказа ви да ми наппавите жест предоставяйки ми автомобила за още един месец на същата цена.След като го наемах в продължение на цяла зима и казах предварително че ще ми трябва и за месец март ми обявиха цена с близо 50% по-висока в последният момент.Преди изтичането на всеки месечен договор звънях да потвърдя че искам автомобила за още един месец и всеки път трябваше да се притеснявам да не е резервиран от някой друг поради факта че не съм предплатил за целия сезон и не можели да ми го запазят.Отгоре на всичко една компетентна ваша колежка от Варна ме стресира допълнително края на януари със следния парадокс.Видях че застраховката гражданската отговорност изтича 2 дена преди да ми завърши текущия договор за януари(не е моя работа да се притеснявам за това),и когато се обадих тя ми каза че те са ми дали автомобил със застраховка за текущия месец и ако искам да продължа за още 1 месец може да ми прати линка да заплатя ,а застраховката щели да ми я пуснат по куриер на мои разноски в Банско!И щял да се забани куриера може би 1 седмица.предложих и да отида до София и да ми сменят колата с друга която има застраховка...Не можело защото нямам резервиран друг....фактически трябваше да шофирам без да имам гражданска реално.Успях да говоря с друга колежка която ми помогна.Свърза се с колегите в София и момчетата ми разрешиха пробрема много бързо.Пак казвам много съм доволен от колегите ви в София,но някои от вашите операторки във Варна са много некомпетентни.Бих си помислил дали ви бих препоръчал защото ми объркахте много плановете в последният момент

Оцінка персоналу:

excellent

Час отримання/повернення:

excellent

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Ioannis Patrikios

Greece

26.02.2020

Оцінка послуги:

average

I had a damage in the car that wasnt my fault. I just parked in the parking and found the car damaged. I pay the deposit and they wanted 80 euro more.

Оцінка персоналу:

excellent

Час отримання/повернення:

excellent

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

David Donald Wadst (1 резервація)

Sweden

19.01.2020

Оцінка послуги:

average

Оцінка персоналу:

good

Al guys at drop of seemed angry and rude

Час отримання/повернення:

good

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Francisco Javier Suarez Lopez (4-5 резервацій)

05.11.2019

Оцінка послуги:

average

Dear sirs; Thank you very much for your satisfaction survey; I'll say that every thing was going perfect since I made and got the confirmed reservation since Thursday 31 till Monday Nov 4, including "Full Protection" insurance covered. I even made a 1 day extension reservation, returning the car back on Tuesday 5. Until here every thing was perfect mainly the good attention and kindness of all your staff. As always it have been in several others occasions that I used your car rental. But when I came to the airport in November Tuesday 5 around 7.15 to return the car, problems began mainly due to a impolite Top rent employee attention as I explain following; 1) When I arrived to the Top rent Parking to leave the car, there was an employee of Top Rent a car, that in an rude way told me? What are you doing returning the car at this time? You should have a charge for to advance return as I had it forecasted for 15 hour. Told him that my plane leave earlier so have to return before. 2) He asked give him documents of the car as well my contract copy that finally didn't want to give me back. 3) He started to make a very intensive inspection of the car, one and other time, inside and outside , also in the baggage side of the car. It looked as a policeman inspection. 4) Finnally seems that he saw a small scratch in the right back corner of the car, that I never noticed and even don't know since when could it be there. 5) He said that this small scratch was not there before,? I don't know, when I took the car it was night and employee giving me the car at Parking didn't review it at all. The case is that the impolite employee insisted that the scratched was not there and he was going to charge to me the scratch reparation even considering that I had a "Full Protection" Insurance included in my contract. 6) So in spite of all this he insisted that the scratch was my fault and as I didn't !!!say to the police about this scratch!!!! The insurance didn't cover it ? But how can I say to the police about a small scratch that I didn't notice ? even if it was there before? So I said to the impolite employee that neither wanted give me his name, that I was absolutly disagreed with what he was pretending, first to charge me for advance return, and after for the scratch, and that I wouldn't accept any charge for these concepts. 7) Iam sure that "Top rent a car Company" as a brilliant Company that is, and my frequent regular customer condition, will take my arguments in consideration and avoid to make any charge more that what I have already paid for this last contract. 8) In fact, reviewing the Full Protection insurance conditions, says as Police claim requirement in cases of roads accidents, robbering, etc, but nothing about this requirement for an appeared scratch never noticed. All my disappointed for the impolite employee. Yours sincerely

Оцінка персоналу:

average

Very good attention, professional, decisive, and very kind.
Though I explain enough about this employee in my generals comments, I'd emphasize in his impolite attention since the moment that I arrived to the airport Top rent Parking, with forms as suspecting of customer for every thing, starting for my advanced return of the car. Never happen something so before.

Час отримання/повернення:

good

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Ales Lakomy (більше 6 резервацій)

Czech Republic

12.09.2019

Оцінка послуги:

average

I wanted in E-Mail with your colleagues Citroen C3, but I got Ford. It’s little minus for me. :(

Оцінка персоналу:

excellent

Час отримання/повернення:

excellent

Оцінка автомобіля:

average

Your commercial on window back is too big and driver then can’t see everything :( Better is without this commercial, if it goes in the future.

Рекомендували б Ви нас:

yes no

J***** M***** N*****

Finland

26.08.2019

Оцінка послуги:

average

Оцінка персоналу:

bad

Wasn’t this one ours agent , was a man and really very angry .

Час отримання/повернення:

good

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Darren Paul Spencer (1 резервація)

23.08.2019

Оцінка послуги:

average

Every time We hire we seem to upset your staff. Collection was ok... drop off your staff were hungry and complain about us. We extended the rental after 7 days and the person who extended on the phone said ok but we must bring back the car between 12:00 - 13:00 because the car is for rental to another at 14:00. So we arrived in the time requested and the staff were annoyed because they wanted lunch and gave us bad attitude (not the first time we have bad attitude from staff). Ok, so I’m not a tourist where it is easy to give bad attitude and they never come back to Varna but we have a home here and make rentals regularly... please respect the customer, it is nicer for all. I’m sure these staff of shop not are starving ...!!!!

Оцінка персоналу:

average

Friendly guy - this time. Long walk to car.
Hungry and grumpy

Час отримання/повернення:

good

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

Robert Kleiss

Netherlands

20.08.2019

Оцінка послуги:

average

Оцінка персоналу:

average

It tooks a very long time for all the paperwork.There were 2 scratches for i had to pay but i had full insurrance with easy terra according the local TOP man.So I had to pay and wait for email from TOP rent (until now i did not receive) so I can claim the money from them.This is much to complicated.Also my parking ticket disappeared so they want me to pay an extra 55 euro after becoming angry suddenly my parking ticket was "found".

Час отримання/повернення:

average

Оцінка автомобіля:

excellent

Be carefull

Рекомендували б Ви нас:

yes no

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