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Відгуки клієнтів
Рейтинг
94.1 %
від 14802 відгуків Від реальних клієнтів
Рецензії за національністю:
(10262)
(1820)
(1583)
(1549)
(486)
(467)
(404)
(345)
Відгуки за місцем знаходження:
Останні відгуки:
Marwan Saad Naaman
England
England
21.05.2018
Оцінка послуги:
excellent
Excellent service upon pick up and return.. Two extremely caring and helpful individuals
Оцінка персоналу:
excellent
Great manners and very helful
Very professional and caring
Very professional and caring
Час отримання/повернення:
good
Оцінка автомобіля:
good
Great bunch.. Extremely helpful and informative.. I suggest you contact the branch if you purchase via a third party.. Some aspects of the rental I was informed about from the staff (paperwork when crossing borders)
Рекомендували б Ви нас:
yes
no
Pavel Mihaylov Mihaylov
(1 резервація)
Bulgaria
21.05.2018
Оцінка послуги:
average
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
V***** A******** H*********
Bulgaria
Bulgaria
20.05.2018
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
S***** S********
Bulgaria
Bulgaria
20.05.2018
Оцінка послуги:
excellent
Extra
Оцінка персоналу:
excellent
Odlično
Odlično
Odlično
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Jivko Jekov
(1 резервація)
Germany
19.05.2018
Оцінка послуги:
excellent
War schon mehrmals Kunde bei dieser Gesellschaft. Immer zufrieden und weiter zu empfehlen.
Оцінка персоналу:
excellent
Man kriegt immer eine freundliche und fachmännische Bedienung.
Nette junge Dame. Danke!
Nette junge Dame. Danke!
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Qualität und gutes Preis-Leistungs-Verhältnis.
Рекомендували б Ви нас:
yes
no
Keith Fawcett
England
England
19.05.2018
Оцінка послуги:
bad
Not a good experience overall. The car was mechanically sound, in the class we had ordered and clean. The very big drawback, given that the temp in Bulgaria was between 25°c and 30°c, was that the AC didn't work. It was like driving around in a greenhouse, and given that we travelled hundreds of miles in the week was very sticky, unpleasant and uncomfortable. On returning the car we asked why it had been released to us without being properly checked. Surely it is simplicity itself to run the engine for a couple of minutes when it is being cleaned from the previous hire to check that the AC was working (what else may not have been checked?). We were met with the response that we should have returned for it to be changed or called or phoned one of their branches to have it swapped. To which we repeated that it hadn't been prepared properly. We then had a few minutes of this circular conversation during which we added that it should not have been beholding on us break into our tight holiday schedule to do that, it should have been right in the first place. Eventually our point was conceded and the customer rep agreed that they were at fault. He said he would bring to the attention of customer services who would contact me by email.
Оцінка персоналу:
excellent
Professional, courteous and got us on our way as quickly as possible as we mentioned that we had a long journey.
Can't mark Nedyalko as I was busy raising the issue of the AC with one of the other customer reps but from my short contact with him he was professional and courteous.
Can't mark Nedyalko as I was busy raising the issue of the AC with one of the other customer reps but from my short contact with him he was professional and courteous.
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Overall car score. At the risk of repeating myself, if the AC had worked as it should have the score would have been at least 2 marks higher, it was that important to us. I will mark the final question 'recommend' on the basis that the AC issue does not arise again on any vehicle on the future.
Рекомендували б Ви нас:
yes
no
K****** V********* K*******
Bulgaria
Bulgaria
19.05.2018
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
D***** L***** K******
(2-3 резервації)
England
19.05.2018
Оцінка послуги:
excellent
Great customer service strongly recommended ;) this time my deposit back on my account not like last time
Оцінка персоналу:
excellent
Thank you Maria Yoanna for great service
Thank you Maria Yoanna for great service
Thank you Maria Yoanna for great service
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
M****** L**** P****
England
England
19.05.2018
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Dean Sudhurst
(1 резервація)
England
19.05.2018
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
