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Відгуки клієнтів
Рейтинг
94.0 %
від 13867 відгуків Від реальних клієнтів
Рецензії за національністю:
(9453)
(1704)
(1535)
(1457)
(457)
(427)
(382)
(308)
Останні відгуки:
N****** P**** G****
(1 резервація)
Spain
22.07.2026
Оцінка послуги:
good
Overall, we were very happy with your services. Pick-up was slightly delayed due to a high volume of customers at the time, but the staff was absolute quality—they made up for the wait with their outstanding efficiency and kindness.
We do have a couple of suggestions for future improvement:
1. Regarding the gas discount cards, it would be very helpful if you clearly specified the exact discount for each petrol station chain. Since rates might change seasonally, you could include a sheet with the car documentation featuring a QR code linked to the updated discounts, so customers can easily check and decide what works best for them. We understood there was a minimum 3% discount, but on our last refill at OMV, in Botevgradsko Shose 264, it was negligible—around twenty-something cents on a €14 purchase.
2. The office space doesn't seem well insulated. Installing a green roof cover, for instance, could help regulate the temperature and lower your electric bill with a relatively small investment.
In any case, I assumed those pick-up and drop-off offices are temporary or currently undergoing renovation.
Lastly, we really liked the shuttle service between the airport and the offices!
Оцінка персоналу:
excellent
She was very attentive and efficient, and her English was fluent. She worked quickly and explained every detail clearly.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Час отримання/повернення:
good
Оцінка автомобіля:
good
In this model (Citroen C3) we couldn't locate the front fog lights, which we really missed during a few driving conditions in the area. We understand rear fog lights are mandatory, but having front ones would have been a great bonus for driving safety there.
Рекомендували б Ви нас:
yes
no
R** N**
(1 резервація)
Austria
21.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Wojciech Igor Nowak
(4-5 резервацій)
Poland
21.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Very long and slow line
Quick and prpfessional
Quick and prpfessional
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
P***** F******
(1 резервація)
Greece
20.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Не ми беше ясно че автомобилът не е само автоматичен. Иначе много добре.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
L*** A******
(4-5 резервацій)
Bulgaria
20.07.2026
Оцінка послуги:
good
It’s good service just the pick up takes too long
Оцінка персоналу:
good
Very friendly
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
D******** T***** D******
(2-3 резервації)
Portugal
19.07.2026
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Sviden Silvinov Pankov
(4-5 резервацій)
Bulgaria
15.07.2026
Оцінка послуги:
good
Нова кола в много добро състояние
Не беше изчистена на 100% което Ви посочвам като забележка
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
M**** C****
(1 резервація)
Italy
15.07.2026
Оцінка послуги:
good
All'arrivo a Sofia al Terminal 2 l'ufficio era chiuso senza avvisare di andare al terminal1. Raggiunto il t1 con shuttle pubblico, l'impiegato arrivato dopo 10 minuti, vedeva prenotazione e con altro shuttle ci portava al parcheggio. Lì altra fila di 45 minuti. In totale 2 ore per prendere auto. Tutto ok alla riconsegna
Оцінка персоналу:
good
Già detto
Nulla da segnalare
Nulla da segnalare
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
B******* I*****
(4-5 резервацій)
Germany
14.07.2026
Оцінка послуги:
good
They make a good business.
Оцінка персоналу:
good
Quite unfriendly.
A highly committed, courageous, and pleasant business partner.
A highly committed, courageous, and pleasant business partner.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Veselin Atanasov Manov
(4-5 резервацій)
Bulgaria
14.07.2026
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
average
При наемането грайферите на предните гуми бяха (неравномерно) изядени, стелката на шофьора беше мръсна, дисплея беше на немски, което блокира напълно възможността да го ползвам.
Рекомендували б Ви нас:
yes
no
