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Відгуки клієнтів
Рейтинг
94.1 %
від 14675 відгуків Від реальних клієнтів
Рецензії за національністю:
(10127)
(1809)
(1576)
(1548)
(481)
(461)
(403)
(338)
Відгуки за місцем знаходження:
Останні відгуки:
Daniel Valev
(2-3 резервації)
Bulgaria
18.07.2024
Оцінка послуги:
excellent
Great
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Yshayahu Lender
(1 резервація)
Poland
18.07.2024
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
H**** A*** A*****
(4-5 резервацій)
Luxembourg
17.07.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Great client focus staff.
Excellent communication skills.
Great client focus staff. Very helpful. Excellent communication skills.
Great client focus staff. Very helpful. Excellent communication skills.
Час отримання/повернення:
good
Оцінка автомобіля:
average
The new mokka is a nice car. I like the car.
Everytime i rent a car, it is not properly cleaned up outside. Many traces of crashed insects.
I dont like the adverts on the car. It makes me feel i am an Ad board and not a client.
Рекомендували б Ви нас:
yes
no
Zlatin Hristov Shunanov
(більше 6 резервацій)
Bulgaria
17.07.2024
Оцінка послуги:
good
Моля ви сменете стелките. Тези стелки са твърди и не пасват, предпоставка са за птп. Винаги махам стелката на шофьорското място защото влиза под педалите и пречи ма управлението. Всичко останало както винаги е перфектно!
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Veselin Lilkov Kachanov
(4-5 резервацій)
Bulgaria
17.07.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Plamen Yordanov
(більше 6 резервацій)
Bulgaria
17.07.2024
Оцінка послуги:
good
Оцінка персоналу:
excellent
Много адекватно и професионално обслужване !
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Lev Leizerovich
(1 резервація)
Israel
17.07.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Kassianos Kourris
(1 резервація)
Cyprus
16.07.2024
Оцінка послуги:
average
Firstly, we were assured that the car, a Citroen C3, had a full tank of fuel. However, within 1-2 kilometers of leaving the rental facility, we noticed that the tank was not actually full. This was misleading and frustrating. We later learned upon returning the car that this is a known technical issue with Citroen C3s, yet we were not informed about this at the time of rental.
Secondly, an orange wrench indicator light turned on shortly after we started driving. After much effort, we discovered that the rear, right sidelamp was not working. We reported this issue to a staff member before leaving the rental place, but we were told there was nothing wrong with the car. This faulty sidelamp meant we couldn't use the car safely after dark, posing a significant inconvenience and safety concern.
On a positive note, the pickup and delivery process were professionally handled by the agents Hristo and Stefan, respectively. Their professionalism was appreciated amidst the issues we faced with the vehicle.
Оцінка персоналу:
good
He performed very well. He could notify us about the issue of Citroen C3 concerning the fuel tank indicator.
When we returned the car and explained our concerns, Stefan was incredibly understanding and professional. He listened attentively to our complaints and acknowledged the validity of our issues, including the known technical issue with the Citroen C3's fuel gauge that we were not informed about at the time of rental. His empathy and willingness to admit that we were right made a significant difference in our experience, and we felt genuinely heard and valued as customers. Stefan’s exceptional customer service provided a much-needed positive note to an otherwise frustrating experience. We greatly appreciate his help and hope that Top Rent A Car recognizes and values his dedication to excellent customer service.
When we returned the car and explained our concerns, Stefan was incredibly understanding and professional. He listened attentively to our complaints and acknowledged the validity of our issues, including the known technical issue with the Citroen C3's fuel gauge that we were not informed about at the time of rental. His empathy and willingness to admit that we were right made a significant difference in our experience, and we felt genuinely heard and valued as customers. Stefan’s exceptional customer service provided a much-needed positive note to an otherwise frustrating experience. We greatly appreciate his help and hope that Top Rent A Car recognizes and values his dedication to excellent customer service.
Час отримання/повернення:
average
Оцінка автомобіля:
average
Based on my experience, I would advise others to be cautious when renting from Top Rent A Car at Sofia Airport.
Рекомендували б Ви нас:
yes
no
Stefan Lalev
Bulgaria
Bulgaria
16.07.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Victor Martin
(1 резервація)
United States
16.07.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
