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Відгуки клієнтів
Рейтинг
94.1 %
від 14726 відгуків Від реальних клієнтів
Рецензії за національністю:
(10185)
(1811)
(1578)
(1549)
(481)
(466)
(403)
(344)
Відгуки за місцем знаходження:
Останні відгуки:
Mhd Hashem Takriti
(1 резервація)
Syria
05.01.2024
Оцінка послуги:
very bad
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
Оцінка персоналу:
bad
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me. Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable. Total extra payment was 38€ 18€ for full protection 20€ fees to return the car to head office This was very bad experience for me
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me. Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable. Total extra payment was 38€ 18€ for full protection 20€ fees to return the car to head office This was very bad experience for me
Час отримання/повернення:
average
Оцінка автомобіля:
good
I will not recommended as I had a bad experience with policy and fees clarity
I have a deal to pickup and return the car to the airport, the agent informed me that deal is with third party not with us. So I went to pickup the car from toprent head office which was so bad for me.
Then I have paid twice for car full protection, as per the agent that third party full protection is not acceptable.
Total extra payment was 38€
18€ for full protection
20€ fees to return the car to head office
This was very bad experience for me
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Takriti,
Thank you for Your feedback.
We were surprised to learn that You were disappointed with Your experience with our company, as we always strive to provide only the highest quality services.
We would like to provide a little clarity to the conditions You described. When clients book a car through our partners, we act only as intermediaries providing the service that You have booked and act on the information received by the partner, including when it comes to the location of the car pick-up.
As for additional coverage, we must clarify that it is optional and we do not oblige clients who already have coverage or insurance to enter into mandatory coverage with us. The only thing that we always explain to our clients is that in the event of damage if the client needs to cover the costs of repairs, we assist clients in providing Protocols, invoices, photographs so that they can receive their insurance funds with our partners.
We hope that this information was useful to You and that You will return to use our services in the future.
Kind regards,
Top rent a car 
P**** G*****
(4-5 резервацій)
Bulgaria
05.01.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
D****** S******* L******
(1 резервація)
Bulgaria
05.01.2024
Оцінка послуги:
excellent
Всичко беше наред.
Оцінка персоналу:
excellent
Нямам забележки.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
E***** V********* P*****
(більше 6 резервацій)
Bulgaria
05.01.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Dimitar Sotirov
(1 резервація)
Bulgaria
04.01.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Y***** D**** Y*******
(більше 6 резервацій)
Bulgaria
04.01.2024
Оцінка послуги:
good
Оцінка персоналу:
average
Изключително нелюбезен и неприятен служител.
Бърза обработка на документите.
Бърза обработка на документите.
Час отримання/повернення:
average
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-н Йорданов,
Благодарим Ви за подадения сигнал! Бихме искали да разберем повече за Вашия наем за да предприемем нужните мерки за подобряването на качеството на обслужване. За целта, моля да ни изпратите допълнителна информация за казуса на имейл customer.service@toprentacar.bg. Благодарим Ви!
Top Rent A Car
C****** A******
(1 резервація)
Italy
03.01.2024
Оцінка послуги:
excellent
Secondo me il migliore in Bulgaria. Molto conveniente rispetto agli altri. Se ritornerò in Bulgaria sicuramente ritornerò da voi.
Оцінка персоналу:
excellent
Cordiale è molto disponibile ad risolvere il nostro problema.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
H***** G***********
(2-3 резервації)
Germany
03.01.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Angel Dimitrov Penev
(більше 6 резервацій)
Bulgaria
03.01.2024
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Aleksandr Bol
(2-3 резервації)
Ukraine
03.01.2024
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
