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Відгуки клієнтів
Рейтинг
94.1 %
від 14743 відгуків Від реальних клієнтів
Рецензії за національністю:
(10198)
(1812)
(1579)
(1549)
(483)
(466)
(403)
(344)
Відгуки за місцем знаходження:
Останні відгуки:
S***** I******
(більше 6 резервацій)
Cyprus
05.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
T***** K*******
(1 резервація)
Germany
04.10.2023
Оцінка послуги:
average
The Transfer was to complicate
The waiting time is to long > 20 minutes
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Keilbach,
We apologize for the inconvenience you experienced with our shuttle service, particularly the extended waiting time of over 20 minutes. We understand that your time is valuable, and such delays are far from the level of service we aim to provide.
During the high tourist season, unexpected delays in our shuttle service can indeed occur, however it happens rarely. Your feedback is important to us, as we are continuously working to improve our processes to ensure more efficient services for our customers.
To offer more flexibility to our customers, we have recently introduced two different ways to pick up our rental cars, as described on our website. You can now choose between airport pick-up, which incurs an additional fee due to the increased airport fees and rents imposed by landlords, or office pick-up. To maintain competitive pricing and provide the best service at the most affordable rates, these changes have become necessary.
We hope that this situation has not significantly impacted your overall rental experience. Your satisfaction is important to us, and we look forward to the opportunity to welcome you as our customer again.
Best regards,
Top Rent a Car
Nikolay Avramov Alipiev
(більше 6 резервацій)
Bulgaria
04.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Stefan Vasilev
(більше 6 резервацій)
Bulgaria
04.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
R****** K*****
(1 резервація)
Germany
04.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Dimitre Kostadinov Kalaydjiev
(2-3 резервації)
Bulgaria
04.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Milko Dr Angelov
(більше 6 резервацій)
Germany
04.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Bernardette Valletta
(4-5 резервацій)
Malta
03.10.2023
Оцінка послуги:
very bad
I rented a car for two weeks and in less than 24 hrs... the car broke down for technical reasons and saying that service is due in 24 days. Car switched to safe mode and they expected us to drive to our accomodation (up in the mountains) with a car locked in safe mode driving 20km per hr. HOW CAN ONE DRIVE IN THE HIGHWAY AT 20KM PER HR? Car was changed the next day, but i had to pay accomodation for 4 persons till they brought us the replacement car and we lost 2 days of our travelling plans. Also the replacement car had the usb for satellite maps faulty.... so i also had to buy a mobile holder, when i specifically rented a car with sat mqp. This was my 5th time renting from Top Rent a Car and this is the first time i had such issues and i will not return to their service as i want to enjoy my holiday not worry about a car that should have been serviced accordingly! ⁶
Оцінка персоналу:
excellent
Good english and helpful
Good english and a good representative of your company
Good english and a good representative of your company
Час отримання/повернення:
good
Оцінка автомобіля:
average
no comment
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mrs. Valletta,
Thank you for taking the time to share your recent experience with Top Rent a Car. We apologize for the inconveniences you encountered during your rental. We understand that your initial rental car experienced technical issues within the first 24 hours of your rental, which caused considerable frustration and inconvenience. Please allow us to clarify that we take such matters very seriously. In your case, we were able to provide a replacement car within 24 hours, which is in line with our commitment to resolving issues promptly. In the event of a technical breakdown due to factory defects or natural wear and tear, we are obliged to provide a replacement vehicle of similar or higher class within 3 working days. We have provided a free upgrade to a vehicle of higher class to compensate for the inconvenience caused. We genuinely value your loyalty as a repeat customer, and we are disappointed that your fifth experience with us was not up to our usual standards.
Once again, we apologize for the inconveniences you encountered during your rental. We hope that you might reconsider giving us another opportunity to serve you in the future.
Thank you for choosing Top Rent a Car, and we wish you the very best on your future travels!
Warm regards,
Top rent a car
Ognyan Panayotov Petrov
(2-3 резервації)
Bulgaria
03.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
K********** P**********
(більше 6 резервацій)
Bulgaria
03.10.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
