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Відгуки клієнтів
Рейтинг
94.1 %
від 14752 відгуків Від реальних клієнтів
Рецензії за національністю:
(10211)
(1812)
(1580)
(1549)
(483)
(466)
(403)
(344)
Відгуки за місцем знаходження:
Останні відгуки:
V******* T********
(1 резервація)
Israel
31.07.2023
Оцінка послуги:
good
Service can be better. It was ok. On arrival the transfer driver did not take all of the family to the office. They needed to wait until I get the car and came back. Not good with small kids.
Оцінка персоналу:
average
Danie is good. But the service needs to be faster. Too long for all the paper work.
Valentino was ok. We almost missed our flight because of the service. The drop off was confirmed at 07:00 we arrived at 07:15 noone was there. It took time and phone calls until Valentino came. Then he checked the car, charged 30 Euros for the gum on the seat!!! It was never said that the car needs to be clean at the drop off. Looked like he did it because he knew that we are late for the flight and will not argue. Then he went to check another car when we explained that we will miss the flight. His answer was: If he will not go to that lady, she will angry of him. At 8:00 another 2 guys arrived and Valentino took us to the airport. We arrived to check in desk only at 08:15. We will use again your services only if we will have a flight during the day.
Valentino was ok. We almost missed our flight because of the service. The drop off was confirmed at 07:00 we arrived at 07:15 noone was there. It took time and phone calls until Valentino came. Then he checked the car, charged 30 Euros for the gum on the seat!!! It was never said that the car needs to be clean at the drop off. Looked like he did it because he knew that we are late for the flight and will not argue. Then he went to check another car when we explained that we will miss the flight. His answer was: If he will not go to that lady, she will angry of him. At 8:00 another 2 guys arrived and Valentino took us to the airport. We arrived to check in desk only at 08:15. We will use again your services only if we will have a flight during the day.
Час отримання/повернення:
very bad
Оцінка автомобіля:
good
Huge luggage. enough for 3 standart luggage and 1 small. good on the road.
Рекомендували б Ви нас:
yes
no
Elena Groke
(1 резервація)
Germany
30.07.2023
Оцінка послуги:
average
Според сключеният договор трябваше да получа колата на аерогара София Т2 и да я върна там. Беше ми обяснено при пристигане че заради променени условия не мога да получа колата на аерогарата ами че трябва да бъда откарана до гаража на Toprentacar. Специално избрах услуга в интернет за наем на кола от и до аерогараСофия. След усилени дискусии ми беше позволено да върна колата на аерогарата. Toprentacar на летището работи 24/7 само че внимавайте с работното им време! Въпреки че за Т2 в интернет пише че е отворено 24ч (за Т1 работното време е от 9ч-17ч) взимат такса от 24eur aко колата се върне предварително, извън часовете за работно време на Т1! Аз върнах колата в Т2 и въпреки това ми взеха 24eur за връщане на колата в 6:50 вместо до 9:00.
Оцінка персоналу:
bad
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Marina Gordon
(1 резервація)
Israel
30.07.2023
Оцінка послуги:
excellent
The overall service was great, just a drop off was a little complicate. We didn't get clear instructions what to do at 7:30 in the morning when the office was close... We called to Customer Service and some representative came to assist. Additiinal disadvantage that the office is out of airport area, so need transfer service too, and transfer was not immediatly available.
Оцінка персоналу:
excellent
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Yoanna Stefanova Friedrich
(більше 6 резервацій)
Bulgaria
30.07.2023
Оцінка послуги:
excellent
Kind and smiley staff, excellent new cars
Оцінка персоналу:
excellent
Fast pick up and friendly and professional attitude
Very fast drop off procedures , polite and kind attitude towards customers
Very fast drop off procedures , polite and kind attitude towards customers
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Dilyana Zdravkova Peycheva
(4-5 резервацій)
Bulgaria
30.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
D***** K********* Y******
(більше 6 резервацій)
Bulgaria
30.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
R****** H******* A***********
(2-3 резервації)
Bulgaria
29.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Aleksandar Karailiev
(більше 6 резервацій)
Bulgaria
29.07.2023
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Andreas Legerer
(більше 6 резервацій)
Austria
29.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
A**** I*****
(4-5 резервацій)
Israel
29.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
