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Відгуки клієнтів
Рейтинг
94.2 %
від 21618 відгуків Від реальних клієнтів
Рецензії за національністю:
(9346)
(1682)
(1531)
(1435)
(448)
(414)
(378)
(299)
Останні відгуки:
Hanon Chonticha
(більше 6 резервацій)
Bulgaria
19.07.2026
Оцінка послуги:
average
I've rented with TOP RENT many times but this is the first time I had an unfair experience.
Upon returning the last rental this morning (19/07/26), discovered a "new" scratch was discovered at the front of the car that was a bit over the accepted size (around 2-3 cm).
I've stopped taking pictures of the car when the contract became all digital and because I trusted the team as the check seemed thorough.
Nothing has happened at all during my rental that could have created that scratch (which doesn't look recent) and I know that it's hard to proof with no picture but what made me truly frustrated was that the last photo of the car that they had was from March. We're in July and that photo was used to make me pay for the damage which is not ok.
Moreover, I had the top protection that I already paid for 35€ that should have taken care of this yet I had to pay 30€ of "admin fee" on top? Why bother with the insurance if this is the case?
We have a friend who just had the same experience with this "new unregistered scratch" also a couple of weeks ago and it would be better if Top Rent encourages their customers to take pictures before leaving, as there own pictures are not even trustworthy anymore, dating from several months back.
Оцінка персоналу:
good
He was very nice and efficient, but maybe he could have checked the car before giving it to me.
I always trusted the team at Top Rent so left right away without taking pictures.
This is not the return staff's fault.
This is not the return staff's fault.
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
D***** S******* G*******
(2-3 резервації)
Bulgaria
15.07.2026
Оцінка послуги:
average
Изненадан бях, че колата е може би ограничена, тъй като беше трудно да ускоря или предприема изпреварвания на магистралата, а дори не посмях на балканкси път, тъй като автомобилът няма никаква тяга. Обслужаването от персоналът беше на топ ниво. При следваща необходимост отново ще наема кола от топрентакар. Но ако се прилагат дигитални ограничители на колите е добре да се споменава. Всичко хубаво!
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
D***** B*****
(більше 6 резервацій)
Bulgaria
15.07.2026
Оцінка послуги:
average
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
S**** L***** C******
(1 резервація)
United Kingdom
13.07.2026
Оцінка послуги:
average
Didn’t like the advertising all Over the car. It drew attention to us being tourists and was not welcomed by some locals.
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Tania Minkova
(4-5 резервацій)
France
12.07.2026
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Alexander Aleksandrov
(4-5 резервацій)
Germany
12.07.2026
Оцінка послуги:
average
Of all the car rental company counters, the Top Rent A Car counter was always unattended, both in Varna and in Burgas Airports. This is very frustrating! When picking up the car, I had to call the hotline so that the agent would finally come and pick us up. In Burgas, I dropped the keys into the return box because the agent never showed up.
Оцінка персоналу:
average
nice and quick
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Iliya Yordanov
(4-5 резервацій)
Bulgaria
27.06.2026
Оцінка послуги:
average
Персоналът беше изключително любезен и ни съдейства отлично.
Колата не беше почистена добре. Имаше остатъци от храна(солети и чипс) от предходните наематели.
Миришеше на куче и имаше косми във вратите.
Тъй като бяхме с малко бебе, не ни беше изключително приятно да получим автомобилът по този начин.
Оцінка персоналу:
excellent
Галин бе изключително любезен и съдейства отлично. Обясни подробно опциите ни за наемане и всички условия на ползване.
Час отримання/повернення:
excellent
Оцінка автомобіля:
average
Колата събира 2-ма души, голям куфар и дете с детско столче, максимум.
Ако пътувате с повече багаж или 4 човека, задължително заемете по-голям и мощен автомобил.
Рекомендували б Ви нас:
yes
no
Sashko Dimitrov Terziev
(4-5 резервацій)
Bulgaria
23.06.2026
Оцінка послуги:
average
Нищо по специално от нормално
Оцінка персоналу:
excellent
Моля пояснявайте при връщане колко е допустимото време за връщане на колата преди даде начисли такса за закъснение. В цял свят закъсненията се начисляват след 4 часа следобед.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Ideal for Bulgaria roads and towns plus have adequate power on the road not like the econobox cars
Рекомендували б Ви нас:
yes
no
N****** C*******
(4-5 резервацій)
Bulgaria
20.06.2026
Оцінка послуги:
average
I ended up at the rental office a few hours earlier and the car just pulled in front of the office and I was told that I have to wait 2 more hours when the car was sitting in front of the office. My mam was waiting for me on a bus stop in a different town in the same time. I would appreciate more flexibility when possible.
Оцінка персоналу:
average
Could be more flexible with the customer.
She was doing everything very quick but it seams that the system for returning takes longer time. We spent over an hour to return a car and we missed the airplane . For example in the USA I just have to drop off the keys of the rental car in a drop off box and keep going.
She was doing everything very quick but it seams that the system for returning takes longer time. We spent over an hour to return a car and we missed the airplane . For example in the USA I just have to drop off the keys of the rental car in a drop off box and keep going.
Час отримання/повернення:
average
Оцінка автомобіля:
average
Last time I got opel mocka the I liked much better as a brand.
This Citroen C3 had over 110 k kilometers and was getting burned oil smell when I was going uphill.
Рекомендували б Ви нас:
yes
no
A***** H***** C****
(більше 6 резервацій)
United Kingdom
20.06.2026
Оцінка послуги:
average
When I picked up the car the windscreen and rear window were not clean. After driving 80 kilometres the oil warning light came on and stayed on. I therefore went to OMV garage where assistant looked at dipstick and Paid to have oil top up. two more times the oil warning light came on. I checked dipstick when cold and the car was over filled with oil. There was clearly a fault on the oil light indicator. Also the lane control indicator activated many times although I was in the middle of the driving lane. This was slightly annoying.
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
average
I was advised that I could have picked a car without the advertising for a higher price. The advertising is ok but the decals on the rear windscreen obscure the view and are potentially dangerous. i will not rent such a car again.
Рекомендували б Ви нас:
yes
no
