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Відгуки клієнтів
Рейтинг
91.3 %
від 481 відгуків Від реальних клієнтів
Рецензії за національністю:
(10079)
(1802)
(1569)
(1547)
(481)
(459)
(403)
(336)
Відгуки за місцем знаходження:
Останні відгуки:
Alex Petrovski
(1 резервація)
France
06.09.2023
Оцінка послуги:
very bad
- e-car is definitely not adapted to travel outside of Sofia - very poor infrastructure with so long charge process (more than 3h) !
- very low autonomy of the car
- electricity charged during car return is more expensive that at charge stations - obviously nobody will spend 3 hour more to charge you the car one more time ! No sense !
- administrative charges of 15 don't exists in other european country. Why in Bulgaria ?
Оцінка персоналу:
excellent
Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Not an e-car if you travel outside of Sofia !!!!!!!
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Petrovski,
Thank You for Your feedback!
Our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs.
Please, do not hesitate to contact us for future assistance!
Kind regards,
Top rent a car
Julien Lacouture
(1 резервація)
France
03.09.2023
Оцінка послуги:
good
Оцінка персоналу:
good
Car was not ready when we arrived
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Philippe Dominique Leon
(1 резервація)
France
30.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Celine Patric Simon
(1 резервація)
France
29.08.2023
Оцінка послуги:
very bad
Оцінка персоналу:
very bad
N'a pas indiqué sur le contrat que la plage arrière était manquante
nous a facturé une partie de la caution pour plage arrière manquante alors que nous n'étions pas en faute
nous a facturé une partie de la caution pour plage arrière manquante alors que nous n'étions pas en faute
Час отримання/повернення:
very bad
Оцінка автомобіля:
very bad
ne pas passer par votre agence
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mrs. Simon,
Thank you for your feedback.
Your case has been forwarded to our customer service department and our colleagues made a thorough check. The missing parts in the trunk were installed, in connection with which a fee was imposed. The car was thoroughly inspected before the start of the rental and we can assure you that the trunk bark was there.
We understand that dealing with unexpected expenses is very frustrating and is likely the reason for your negative review. But we dare to assure you that it is not in our interest to invent false accusations, as our goal is to develop by meeting the needs of our customers, providing them with a comfortable and professional service.
We hope that we will see you again as our client and we will be able to return your favor.
Kind regards,
Top rent a car
S****** A***** M**** F***** A*******
(1 резервація)
France
23.08.2023
Оцінка послуги:
excellent
Sérieux, bon rapport qualité/prix
Véhicule neuf 1000km caddy wolswagen.
Оцінка персоналу:
excellent
Professionnel, souriant.
Rapide et efficace
Rapide et efficace
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Olivier Scamps
(1 резервація)
France
18.08.2023
Оцінка послуги:
very bad
we had an issue, list one full day of holiday waiting for repair for a problem you caused.
and no refund.
awfull customer service
Оцінка персоналу:
bad
too slow
no problem yet
no problem yet
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
good car
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Scamps,
Thank You for Your feedback.
According to the terms of the contract You signed, in the event of a technical breakdown of the main vehicle due to a factory defect or natural wear and tear, the OWNER shall be obliged to provide a replacement vehicle of a similar or higher class within 3 working days at the nearest company office.
Our colleagues resolved the issue faster, in addition they provided you a compensation for your next rental due to the inconveniences caused.
We hope that we will see you again and have the opportunity to regain your trust.
Wish you to have a successful day!
All the best!
Top rent a car 
C**** J*** M****
(більше 6 резервацій)
France
16.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Gael David Bonnel-sanchez
(більше 6 резервацій)
France
14.08.2023
Оцінка послуги:
very bad
It’s a shame to rent a car in bad condition. You put my life, and others life in danger! I took a lot of videos of what happened: the bumper detached front and back detached every 30 minutes. Beside being in danger, it made my trip to be very long as I had to lower the speed and to often stop. I let you imagine the nightmare this trip was from Sofia to Bourgas and from Bourgas to Sofia. Another piece at the bottom of the trunk also detached. I also took a video if it.
The agent was honest when she delivered the car telling me that it was not in so good condition but I was far away to the real BAD condition of that car. It shouldn’t be on the road until it’s repaired. I am not a guinea… Neither a stopgap (or naive) person that will pay full price for a broken car putting my life (and others one in danger). Life doesn’t have a price… You tried to profit of the maximum whatever is the condition of the car.
I am not a client that in general complains a lot but this time your non professional and non safe behaviour made me to react.
I insist to say that I have all the proofs of what I explained in this message.
What could you propose to fix that?
Оцінка персоналу:
average
Professional, smiley and honest. I guess when she said the car was not in condition, she didn’t know the real condition otherwise she won’t let le go with this car.
Not smiley, not very helpful. Stayed on his scope of work. Nothing else. But at least he recognized the bad condition of the car, so that’s a good point.
Not smiley, not very helpful. Stayed on his scope of work. Nothing else. But at least he recognized the bad condition of the car, so that’s a good point.
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
E*** M***** C***** G******
(2-3 резервації)
France
14.08.2023
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Axel Maza
(1 резервація)
France
14.08.2023
Оцінка послуги:
very bad
Оцінка персоналу:
bad
She tryed to overcharge for e few existant scratches. The boss told us that was nothing and cancelled the charge. Bill was nether sent ! Now i'am overcharched 180€ !!!
Час отримання/повернення:
very bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
