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Відгуки клієнтів
Рейтинг
94.3 %
від 22236 відгуків Від реальних клієнтів
Рецензії за національністю:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Останні відгуки:
Thomas James Finch
(1 резервація)
United Kingdom
27.08.2022
Оцінка послуги:
bad
We were charged €25 for the fuel tank not being 100% full on return.
When we collected the vehicle we were told the fuel tank was 100% which it wasn’t!! The fuel was not even 80-90% on collection.
Just another way to make money from your customers, not sure if I’d use your service again! I will also tell friends and family who use your service to be aware of this.
Оцінка персоналу:
average
Friendly person but told us the fuel tank was 100% full when it wasn’t.
No additional comments.
No additional comments.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Ford custom is a great vehicle for a big family. Lots of room for luggage in the rear & plenty of space for the family.
Рекомендували б Ви нас:
yes
no
Walter Jay Urban
(1 резервація)
United States
21.08.2022
Оцінка послуги:
bad
The employees were reasonably helpful and professional, however the drop off and pick up process is HORRIBLE. You have to go to the office within the city, complete the paperwork, and then walk 8 blocks to a parking garage to pick up the vehicle. The directions to pick up and drop off are horrible, as it only brings you near the parking garage and falls to explain where to enter to -2 level, or where to go, (the map was awful) and it took me more than 1 hour to even find this underground parking garage site (with my wife waiting with our luggage on the streets of Varna). That happened both on picking up and dropping off. I am a 66-year-old man with heart conditions and there was no special help or assistance as I had to walk around Varna in the summer heat to figure out how to pick up and drop off my rental. There needs to be a better system for assisting customers (old and young), to not make renting at this location into a horror show. The car was very good. The prices are very fair, but those experiences at pick up and drop off were really traumatic and difficult and tainted my opinion of this particular location of Top Rent a Car.
Оцінка персоналу:
good
Anna was helpful. She
Viktor was helpful. I hope he passed on my suggestions for an easier pick up and drop off.
Viktor was helpful. I hope he passed on my suggestions for an easier pick up and drop off.
Час отримання/повернення:
bad
Оцінка автомобіля:
good
The car was excellent, comfortable and drove very nice.
Рекомендували б Ви нас:
yes
no
Philippe ,marie ,edmond Mayer
(1 резервація)
France
29.06.2022
Оцінка послуги:
bad
Оцінка персоналу:
average
Our agent try to repare the mistake of your office ( car delivred in Sofia and not in Varna as written )
He tries to help us at 22: 30 pm
Somethings is unacceptable the drop off can't be done in an internationa airport before 8: 30 am without additionnal cost .I never see that
Somethings is unacceptable the drop off can't be done in an internationa airport before 8: 30 am without additionnal cost .I never see that
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
D***** S********
(більше 6 резервацій)
Ukraine
20.06.2022
Оцінка послуги:
bad
Машина и сервис на отлично, а юридический отдел не выполняет свои обязанности, я заплатил за пересечение турецкой границы, Но на границе мне сказали что у меня недостаточно документов для пересечения. Не буду советовать ваш сервис своим коллегам
Оцінка персоналу:
excellent
Хорошо
хорошо
хорошо
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Никогда
Рекомендували б Ви нас:
yes
no
G***** F*****
(4-5 резервацій)
Bulgaria
18.06.2022
Оцінка послуги:
bad
Оцінка персоналу:
bad
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Lachezar Stamenov
(1 резервація)
Bulgaria
12.06.2022
Оцінка послуги:
bad
Резервирах кола, но не ме разбраха правилно за срока. Наложи се да удължа. Не можах да платя през системата. Излъгаха ме когато взех колата, че сензора на резервоара е неверен и затова е 95%. Платих 25 евро предплата, след това не бяха отчетени и пак искаха да платя цялата сума.
Оцінка персоналу:
bad
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Denis Greenberg
(4-5 резервацій)
Israel
06.06.2022
Оцінка послуги:
bad
First of all, real mileage of the car no more than 60% of mileage shown on tech specs of the car. Secondly it's very complicated to find charging station near hotel. And even if hotel offer a charging socket it's impossible to use it without converter which you don't have. Thirdly, will be nice to offer discount on charging of returned car instead of forcing them to search station near airport and charge care almost 3 hours before return. Also, find a charging station even near airport is complected to.
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
bad
Take electric car only if you are not traveling between citys.
Рекомендували б Ви нас:
yes
no
C****** D* M****
(більше 6 резервацій)
Italy
03.06.2022
Оцінка послуги:
bad
The agents were quite rude. The worst part was that the car didn't have s full tank, they lied saying that the indicator was defective while it worked perfectly well for me at the following stop. When I pointed it out upon returning the car, the agent smirked and didn't offer any explanation or compensation.
Оцінка персоналу:
bad
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
L** A***** A V** A*****
(1 резервація)
Belgium
25.05.2022
Оцінка послуги:
bad
Very new and clean car, but not at all satifsfied about pick-up and drop-off (see below).
Оцінка персоналу:
very bad
Tried to sell us an extra insurance (but we had one all-in insurance) and the formula of drop-off with empty tank (an expensive one...). Let us sign papers without giving us the time to read everything carefully.
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
We had to pay an extra fee of 70 euro because the car was 'too dirty'. What was not the case: just normal use during 10 days. We wanted to clean it ourselves but this was not allowed. No space for arguments...
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Rosen Asenov Simeonov
(більше 6 резервацій)
Bulgaria
16.05.2022
Оцінка послуги:
bad
Оставихте ме на ниво -4 с три куфара да се оправям сам до терминал 1
Можеше поне да бъда предупреден за да оставя първо куфарите….
Оцінка персоналу:
good
Беше оставен сам с около 10 клиенти на опашка.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте, г-н Симеонов,
Съжаляваме за причиненото неудобство. Във ваучера Ви за наемане на автомобила е посочено място на връщане Т2. Ще се постараем да опишем по-ясно процедурата по връщане на автомобила във резервационния документ.
Ще се радваме да Ви видим отново! 
