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Відгуки клієнтів
Рейтинг
94.3 %
від 22236 відгуків Від реальних клієнтів
Рецензії за національністю:
(9595)
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(1489)
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(390)
(315)
Останні відгуки:
S****** V*****
(1 резервація)
Germany
29.05.2022
Оцінка послуги:
very bad
A young, up-coming company that makes a good first impression with attractive all-inclusive prices.
Additional costs are not long in coming. The fully comprehensive insurance costs 10 € per day, whereby the costs are only payed by the insurance company if a report from the police is submitted. Damage to the interior is generally not covered.
The car had a very weak engine, so overtaking was difficult, if not impossible. In addition, the lane assistant was switched on, which intervened regularly, which was a challenge because the road conditions are not suitable for a correction.
When the contract was signed, it was agreed that the car would be returned at 4:30 a.m. There was no talk of additional costs. When the car was handed in, we were told that an additional €20 was due because the car was handed in outside of normal opening hours, mind you, at the airport. I was also threatened not to release the security of €150 if I didn't pay the €20. The employee inevitably insisted that this sum be paid and showed no understanding that the mistake was on the part of the company, so that I was forced to pay this 20 €. And this at an hourly wage in Bulgaria of a few BGN.
Conclusion: hidden costs! Rip off - never again!
Оцінка персоналу:
bad
Час отримання/повернення:
bad
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
A***** K** A******
(більше 6 резервацій)
Bulgaria
24.05.2022
Оцінка послуги:
very bad
Оцінка персоналу:
bad
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
We are sorry to hear that you were not pleased with your rent with us. You can share your experience with our Customer service department on the following email: customer.service@toprentacar.bg and we will be happy to help.
Arye Vaknin
(1 резервація)
Israel
23.05.2022
Оцінка послуги:
very bad
hello
we have renterd a car from you in Bulgaria/sophia between the dates 18/05-22-05
When we came to pick up the vehicle from the rental company we met there it Mr miroslav we were warmly received by him. miroslav showed us the defects on a a piece of paper but did not show it physically on the vehicle, then I checked around the vehicle and not under the vehicle because it is not possible to inspect the vehicle below at the time of delivery. During the rental days we drove only on paved roads and therefore such damage at the bottom of the vehicle cannot be . When returning the vehicle we turned to Svetoslav who was impatient with us from the first moment he immediately opened the flashlight of his phone and went straghit to one place in the car it looked like he knew where to go and planned the whole scam. Svetoslav told us to park the car in the company parking lot in reverse and he stood on the driver's side and not on the side he saw the scratch he claimed while driving he saw the scratch and it is not possible because he was standing on the other side. Svetoslav insisted we need to pay 230 euros. We left the rental car company with a very bad notice and we felt that he cheated us and he was not honest with us and from the begining even without seeing the car he wanted to charge us money we feel like that was a scam it looks like that Mr Miroslav didn’t Felt comfortable with that situation because he saw what Svetoslav did to us and he was so embaressed he went away
It is important to know that we travel all over the world and rent cars in every destination and we have never encountered such an accusation and such a form of contempt.
* As a technical person the front of the vehicle is lower than the point of scratch so how can the front of the vehicle not be damaged?
Waiting for your respond ASAP
Оцінка персоналу:
bad
He was polite but when we returen the car he ignored us and didnt help us
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Vaknin,
Thank you for using our services. We will investigate your case and all the relevant documents connected to it and get back you. If you would like to share more details about your experience with us you can do so with our Customer service department on the following email: customer.service@toprentacar.bg.
Wish you all the best! 
Tanya Georgieva Raykova
(4-5 резервацій)
Bulgaria
13.05.2022
Оцінка послуги:
very bad
Искам информация защо са изтеглени £440 на 9 май след като имах само спукана гума която струва 250 евра включвайки административни разходи, Не съм получила и фактури за това. Моля пишете ми защото ако не получа информация ще потърся правата си влючително ще напиша на всички възможни социални форуми какво се е случило за да информирам потенциалните ви клиенти да не наемат кола от вас.
Аз съм лекар в Англия. Живея от 25 години тук и ще използвам всяка възможност за да информирам хората за изключителното лошо ниво на вашето обслужване във връзка с това, че изтегляте пари за щета за която сте дали различна сума при първоначалния разговор.
Оцінка персоналу:
bad
Колата не се провери пред мен. £440 бяха изтеглени без да се даде информация за калво точно!!!!
Час отримання/повернення:
very bad
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-жо Райкова,
Съжаляваме за неприятния инцидент, който сте претърпяла. От нашия Отдел обслужване на клиенти, би трябвало вече да се свързали с вас с обяснение за случилото се и да са Ви пратили всички релевантни документи по случая. В случай, че искате да получите допълнителна информация, моля да се свържете с нас на следния имейл customer.service@toprentacar.bg. Благодарим Ви!
A*** F**** I****
(більше 6 резервацій)
Netherlands
10.05.2022
Оцінка послуги:
very bad
I believe I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle. When I leave airport after pick-up vehicle, parking card was taken away at gate when I leave airport. When I return the vehicle, I arrived to Sofia Airport around 4:30 in the morning and I get in parking area with regular ticket since I had no longer parking card. I handed-over vehicles keys to drop-off agent Mr. Svetoslav around 8:30 in the morning ( I had a reservation till 17:00) since I had flight . He asked me to pay parking ticket. I disagreed and I told him I won't pay because I haven't been informed about parking rules at Sofia airport. According to me it is final destination of car and it's company's responsibility. Moreover I have been witnessed that other customers who arrived at the same time to airport got into parking area by using parking card , not via regular ticket. This is far away from standard service quality between customers. I discussed long with Drop-off agent and he told me customer service will send me e-mail and deduct money from my deposit. He didn't unlock my deposit and I had to catch my flight. That's way I had to leave. Kindly note that I request full-deposit refund since everything was good with car.
Оцінка персоналу:
very bad
I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Idriz, Thank you for your detailed review. Please, note, that free airport parking, included in the rental price is only for pick up and drop off proccess. Meanwhile if you need to park rented car at the Airport parking during your rent, you need to pay for this service to the airport staff. If you were returned the keys and the documents, just on time, you entered Terminal 2, this cost would be covered by us.
We are sorry, that there was a misunderstanding, but our colleagues act according to the Rental Agreement and you were charged for parking ticket from your deposit. The rest of amount will be unblocked automaticaly.
Wouter Joren Marees
(більше 6 резервацій)
Netherlands
25.04.2022
Оцінка послуги:
very bad
I’m a frequent customer but when you bring your car back a few hours late they will make a big problem and let you pay for a complete day extra. I understand when you book a time you have to bring it back around that time, but there is no difference in the payment if you book a later time when reserving the car. So they just charge you a day extra for no reason.
Therefore u advise To anyone who wants to book a car, just select the latest hour possible (+23 hours for each day) so you will not have to pay a big fine. If you bring it back earlier there is no problem.
Very bad loyalty program. You shouldn’t threat customers like this after booking multiple cars over the last years with top rent a car.
Оцінка персоналу:
average
Fast service
No idea how to handle a loyal customer
No idea how to handle a loyal customer
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
T-roc is a super good car for Bulgarian roads.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Marees, Thank You for your feedback. We are glad that you liked bran d new T-Roc.
Please, note that it is very important to point exact time for taking and returning the car. All our proccesses and logistics are based on the information we receive from our customers. We value each of our client and can not afford any delay in providing our services to other customers. We are sorry if this caused an inconvenience for You. We want to assure you that all our rental terms about late returns are clearly stated in the rental agreement. We will be very glad to see you again as our returning customer. Take care.
Leonid Chernyak
(більше 6 резервацій)
Israel
22.04.2022
Оцінка послуги:
very bad
I didn't get my deposit back due to a tiny scratch that I didn't make.
Оцінка персоналу:
bad
he did not return my deposit because he found tiny scratch on the bottom of the bumper that can't be seen unless you sit down on the ground. I have been using rent a car for many years, but this is the first time that I have encountered such a check.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
I usually go to Bulgaria at least 3 times a year and I am a profitable client. My recommendations for you
will depend on whether your firm returns my deposit or withdraws money from my account .
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Leonid,
Thank you for your feedback.
We are glad that you were satisfied with brand new hybrid Toyota Corolla.
We will make detailed investigation and will contac you via e-mail as soon as we receive an informationn about this damage. Thank you.
M**** L****
(1 резервація)
United States
17.04.2022
Оцінка послуги:
very bad
They charge you exorbitant additional costs based on terms and conditions that are provided only in Bulgarian, and conditions that were never mentioned whatsoever at the time of reservation or pickup. Would not recommend renting from this company.
Оцінка персоналу:
bad
Did not mention very important aspects of terms and conditions and instead provided paperwork only in Bulgarian.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
Thank you for taking the time to share your experience with us. We are very sorry to receive such a negative review.
Please have in mind that during the pick up the agent explains all the important aspects according to the contract and they are underlined and marked on it. There is a link and QR code in every contract by which you can check the terms and conditions in English. We hope to see you again and to assure you that next time you will have a better experience with us. Have an awesome day!
Christina Faergemann Lind
(4-5 резервацій)
Denmark
17.04.2022
Оцінка послуги:
very bad
Оцінка персоналу:
bad
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Ms. Lind,
Plaese share with us what was not according to your expectations and what was that you didn't like. You can contact us on customer.service@toprentacar.bg. Thank you in advance! 
Ziv Sadeh
(2-3 резервації)
Israel
12.04.2022
Оцінка послуги:
very bad
Оцінка персоналу:
bad
You can read my full review at google and other social media
You can read my full review at google and other social media
You can read my full review at google and other social media
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Bad fuel consumption
No safety view angle from driver seat
Poor trunk capacity
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Ziv, Thank you for your review. We always encourage our clients to directly contact us whenever they experience any inconveniences, so we can reac immediately. We will investigate the situation and our colleagues will contact you by e-mail untill the end of the day! Top Rent A Car 
