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94.3 % від 22236 відгуків Від реальних клієнтів

Рецензії за національністю:

Відгуки за місцем знаходження:

Останні відгуки:

Nikolay Yankov Nikolov

Bulgaria

06.10.2020

Оцінка послуги:

very bad

Оцінка персоналу:

bad

Час отримання/повернення:

good

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

A*** P**** L****

Spain

29.09.2020

Оцінка послуги:

very bad

Really really bad

Оцінка персоналу:

good

Despite we didn’t have a shuttle bus to go to T2 she was nice. But we had to pay 10 EUR, which is a rip-off.
He was nice, but the guy that gave us the keys was unhelpful

Час отримання/повернення:

average

Оцінка автомобіля:

good

We won’t repeat as per bad service on the pickup.

Рекомендували б Ви нас:

yes no

A********* B********** B*******

England

29.09.2020

Оцінка послуги:

very bad

This time for a first time I was very disappointed. Overall I had the car I booked , nice clean and new however everything went wrong on the drop off due to some scratches happened overnight out of my knowledge. Even though I have paid full insurance with Top rent a car , it wasn’t valid because I didn’t have any paperwork from the police. To get this paperwork is a nightmare if there’s no accident involved. However READ your contact and what you pay money for DO NOT buy insurance with them . The insurance policy is a scam that is made for the company to make more money either buy making you getting it or keeping the deposit. So my advice is buy it elsewhere.Otherwise the company is good and the cars fantastic.

Оцінка персоналу:

average

Good and professional service
Due to the problem I experienced I didn’t get any help or support or understanding from this employer. Dealing with him was rather unpleasant.

Час отримання/повернення:

average

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

David Mintsberg

Israel

21.09.2020

Оцінка послуги:

very bad

The vehicle returned without any damage, the agent owed me damage.

Оцінка персоналу:

average

The vehicle returned without any damage, the agent owed me damage.

Час отримання/повернення:

excellent

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

M**** M**** (більше 6 резервацій)

14.09.2020

Оцінка послуги:

very bad

Оцінка персоналу:

average

Час отримання/повернення:

good

Оцінка автомобіля:

very bad

Рекомендували б Ви нас:

yes no

Geto Petrov Getov

Bulgaria

14.09.2020

Оцінка послуги:

very bad

Very disappointing experience unfortunately. I wouldn't recommend your services to anyone.

Оцінка персоналу:

bad

Час отримання/повернення:

bad

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

Jadviga Flueckiger (1 резервація)

Switzerland

13.09.2020

Оцінка послуги:

very bad

Car rental itself was fine but we faced completely inexistant "customers mindset". We've had a small impact on the car's boot. We called the company immediately but our error was that we didn't go directly to the police (was not feasible in that moment). When we did it 2 days later, responsible at TOP declared that he will not accept coverage under insurance and that he will charge us for repair , whatever the damage is. Indeed, when we gave back the car, drop-off agent declared that for such small trace there will be no charge but after calling his boss, he had to charge us 130€ because this last one decided so (even before seeing the damage pictures). This is a pure thief and inexistent customer's delight service. For reminder: we took 2 week lease with the full insurance for >640€. We will probably never rent again at TOP. Pity , knowing that I will often rent in the next 2 years that I will leave in Sofia.

Оцінка персоналу:

good

Quick and efficient. Could be little bit more smiling.
Kind and helpful . He declared that the damage was minor and will not be charged to us. Then was obliged to apply decision of his superior who decided to charge us even before seeing the damage.He was clearly not comfortable with the situation.

Час отримання/повернення:

good

Оцінка автомобіля:

good

Whatever happens , call immediately the police , otherwise TOP will decline any insurance coverage and will steal you (no other word for it).

Рекомендували б Ви нас:

yes no

Maksim Suprun (1 резервація)

Germany

22.08.2020

Оцінка послуги:

very bad

Your company has fraud scient and we will complain by the bulgarian Government. „Full Covering insurance“ means in case of damage you don‘t have to pay for scratces 110 Euro. 1) You should Tell this your Customer 2) you should give the printed list of prices in case of damage. Otherwise you befool you Customers and this is subject to legal prosecution.

Оцінка персоналу:

excellent

Час отримання/повернення:

bad

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Todor Rangelov Gerovski

18.08.2020

Оцінка послуги:

very bad

Най-ужасnoто преживяване, което някога съм имал с рент а кар. Никога повече няма да взема кола от вас - отнасяте се отвратително с клиентите и ги лъжете. След като си купих пълна застраховка, ме таксувахте със 240 лв, за паркинг щета, за която не бях разбрал и се е случила докато съм бил в колата изобщо.

Оцінка персоналу:

bad

Супер злобна, заядлива и непрофесионална и некомпетента. Ако не я уволните, скоро ще останете без клиенти. Не само, че се държа група и отвратително е супер некомпетента - даде ми да подпиша друг договор и явно след като е разбрала грешката си се е подписала на моя договор напълно неправомерно.

Час отримання/повернення:

bad

Оцінка автомобіля:

very bad

Рекомендували б Ви нас:

yes no

Philip Iorwerth James (1 резервація)

30.07.2020

Оцінка послуги:

very bad

not renting again from you guys

Оцінка персоналу:

good

Час отримання/повернення:

good

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

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