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Відгуки клієнтів
Рейтинг
94.3 %
від 22244 відгуків Від реальних клієнтів
Рецензії за національністю:
(9600)
(1756)
(1543)
(1489)
(465)
(436)
(390)
(315)
Останні відгуки:
A*** C******** S******
(більше 6 резервацій)
United States
12.10.2025
Оцінка послуги:
good
I've had very good service from Top Car for four years. This time, there were a few problems.
Оцінка персоналу:
average
I had sent my driver's license and International driver's license information before travel, as requested by agents. Unfortunately, these documents were not entered in the system, causing me to spend more time at pick up.
The pick-up agents were nice. However, there are a few things agents should review with drivers if they haven't driven that make & model before: how do you open the trunk? The gas cap? The Opel Astra has a very unusual gas gauge--how on earth do you read it?
The service representative annoyed me at drop off because, as I was trying to explain a fault in the anti-skid feature on the car, he interrupted me and tried to mansplain the feature to me. I may be a small, grey-haired female, but I grew up in Detroit Michigan, and I really know cars. The anti-skid feature was misfunctioning. He should have just politely listened to me, thanked me, and reported it.
The service representative annoyed me at drop off because, as I was trying to explain a fault in the anti-skid feature on the car, he interrupted me and tried to mansplain the feature to me. I may be a small, grey-haired female, but I grew up in Detroit Michigan, and I really know cars. The anti-skid feature was misfunctioning. He should have just politely listened to me, thanked me, and reported it.
Час отримання/повернення:
good
Оцінка автомобіля:
average
This particular car was fun to drive, with great pick-up and a smooth suspension over some really rough, rural roads. However, the anti-skid feature kept kicking off, jiggling the car and demanding a manic hold on the steering wheel, both in raining conditions and also on dry pavement.
Рекомендували б Ви нас:
yes
no
Daria Abramova
(більше 6 резервацій)
Russia
11.10.2025
Оцінка послуги:
good
It is highly desirable that it has at least the simplest manual on the icons and control buttons in the car. Last time, at my repeated request, they sent me a very sensible manual by e-mail. But it would be much better if it were in the car in a printed form. And I seem it's not hard to do.
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Clark Taylor
(4-5 резервацій)
United Kingdom
11.10.2025
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Alexandra Elizabeth Vaughan
(1 резервація)
Australia
10.10.2025
Оцінка послуги:
good
Great car, and helpful staff at the front desk, but the technical support was not as thorough - there seemed to be confusion/miscommunication re an issue charging the car
Оцінка персоналу:
excellent
Very helpful, patient and informative
Again, helpful and patient
Again, helpful and patient
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Car is great, but make sure the rental company explains how to charge it thoroughly
Рекомендували б Ви нас:
yes
no
A******** Z********
(більше 6 резервацій)
Israel
09.10.2025
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Miroslav Prudik
(більше 6 резервацій)
Czech Republic
09.10.2025
Оцінка послуги:
good
Airport office seems a little bit understaffed. I was waiting for about 45 minuts to pickup the cars. There was only one agent present and he has to handle all pickups, vehicles checks and returns all by himself. Car was ok as always.
Оцінка персоналу:
excellent
Ivan did very good job, his approach was professional considering the excesive workload when he was alone at the office in rush hours.
Ivan helped me resolve minor car damage very professionaly. I was please how easy it was.
Ivan helped me resolve minor car damage very professionaly. I was please how easy it was.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Maybe consider bigger car if you plan to travel longer distances. The Bulgarian roads are not in good condition.
Рекомендували б Ви нас:
yes
no
Nigel Ryan Sulley
(більше 6 резервацій)
Bulgaria
09.10.2025
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
average
The Tucson Hybrid didn't get nearly as much gas mileage as other Hybrids. Was kinda disappointing there. Other than that, it was a decent car for the roads in Bulgaria.
Рекомендували б Ви нас:
yes
no
Nimrod Degani
(1 резервація)
Israel
07.10.2025
Оцінка послуги:
good
Оцінка персоналу:
good
I paid in advance for cleaning the car when I reture it, but I wasn't told it was only for external cleaning.
Was very kind
Was very kind
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Alexander Seel Prokofjew
(4-5 резервацій)
Germany
06.10.2025
Оцінка послуги:
good
По техническим причинам нам пришлось поменять машину в Бургасе. Хотелось бы выразить благодарность всем ребятам и в особенности Павлу. Быстро, четко и без проблем.
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
M*** A****** J*** E******
(1 резервація)
United Kingdom
06.10.2025
Оцінка послуги:
good
Оцінка персоналу:
average
Despite speaking relatively good English I found him to be curt and rude
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
