Відгуки клієнтів

Рейтинг

94.3 % від 22244 відгуків Від реальних клієнтів

Рецензії за національністю:

Відгуки за місцем знаходження:

Останні відгуки:

T**** A****

Israel

29.11.2019

Оцінка послуги:

average

Оцінка персоналу:

excellent

I rent every month from ur agency last 3 times The car is not ready and i needed to wait 30 40 min every time this unacceptable when i ask that the car to be ready a head of time

Час отримання/повернення:

average

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Veronika Borislavova Markova

Bulgaria

22.11.2019

Оцінка послуги:

average

Винаги съм била много доволна от фирмата Ви и колите, които предоставяте, само този път малко се разочаровах. Първо дадохте ми колата “уж” заредена до горе. Когато я взех пишеше оставащи 580км, а когато аз я заредих Ви я върнах на 690км... 110км разлика. Когато попитах момчето относно това, той се оправда, че колегите които карат колите много ги били форсирали и карали лудо. Друго- седя и чакам на светофар докато вали, очевидно исках да използвам задната чистачка, не знам как е била сложена и до колко е качествена но се отчупи и падна на пътя, при което след като съм на светофар не мога да сляза и да я взема. Казвам това на момчето - Игор и той казва, че трябва да си я заплатя. Не мисля, че е много коректно след като имам пълна застраховка на колата и след като почти всеки месец взимам от Вас коли и да ми се дребнави такава сметка при положение, че кой знае как е сложена тая чистачка. Предишния път бях взимала Туарег и ми го бяхте дали с износени гуми, та сега изрично преди да наема колата трябваше да Ви се обадя за гумите. Също така вече два пъти ми се случва като взимам коли от Вас менюто на системата да е на френски или италиански...Няма да е лошо да си го правите на английски като подготвяте колата за друг клиент. Благодаря.

Оцінка персоналу:

good

Час отримання/повернення:

good

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

M**** B******

Italy

09.11.2019

Оцінка послуги:

average

Оцінка персоналу:

average

Час отримання/повернення:

excellent

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Francisco Javier Suarez Lopez (4-5 резервацій)

05.11.2019

Оцінка послуги:

average

Dear sirs; Thank you very much for your satisfaction survey; I'll say that every thing was going perfect since I made and got the confirmed reservation since Thursday 31 till Monday Nov 4, including "Full Protection" insurance covered. I even made a 1 day extension reservation, returning the car back on Tuesday 5. Until here every thing was perfect mainly the good attention and kindness of all your staff. As always it have been in several others occasions that I used your car rental. But when I came to the airport in November Tuesday 5 around 7.15 to return the car, problems began mainly due to a impolite Top rent employee attention as I explain following; 1) When I arrived to the Top rent Parking to leave the car, there was an employee of Top Rent a car, that in an rude way told me? What are you doing returning the car at this time? You should have a charge for to advance return as I had it forecasted for 15 hour. Told him that my plane leave earlier so have to return before. 2) He asked give him documents of the car as well my contract copy that finally didn't want to give me back. 3) He started to make a very intensive inspection of the car, one and other time, inside and outside , also in the baggage side of the car. It looked as a policeman inspection. 4) Finnally seems that he saw a small scratch in the right back corner of the car, that I never noticed and even don't know since when could it be there. 5) He said that this small scratch was not there before,? I don't know, when I took the car it was night and employee giving me the car at Parking didn't review it at all. The case is that the impolite employee insisted that the scratched was not there and he was going to charge to me the scratch reparation even considering that I had a "Full Protection" Insurance included in my contract. 6) So in spite of all this he insisted that the scratch was my fault and as I didn't !!!say to the police about this scratch!!!! The insurance didn't cover it ? But how can I say to the police about a small scratch that I didn't notice ? even if it was there before? So I said to the impolite employee that neither wanted give me his name, that I was absolutly disagreed with what he was pretending, first to charge me for advance return, and after for the scratch, and that I wouldn't accept any charge for these concepts. 7) Iam sure that "Top rent a car Company" as a brilliant Company that is, and my frequent regular customer condition, will take my arguments in consideration and avoid to make any charge more that what I have already paid for this last contract. 8) In fact, reviewing the Full Protection insurance conditions, says as Police claim requirement in cases of roads accidents, robbering, etc, but nothing about this requirement for an appeared scratch never noticed. All my disappointed for the impolite employee. Yours sincerely

Оцінка персоналу:

average

Very good attention, professional, decisive, and very kind.
Though I explain enough about this employee in my generals comments, I'd emphasize in his impolite attention since the moment that I arrived to the airport Top rent Parking, with forms as suspecting of customer for every thing, starting for my advanced return of the car. Never happen something so before.

Час отримання/повернення:

good

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Moshe Rom

Israel

19.10.2019

Оцінка послуги:

average

We had to stay in long line, the service office was too slow.

Оцінка персоналу:

good

Probably there was a problem with the fuel sensor in the car. cause when we returned the car the guy said that is missing fuel, but we mentioned that we fill up in gas station a few minutes before and it shows a full tank (we attached the Receipt). So to impose a fine on us is WRONG !!!

Час отримання/повернення:

good

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Ales Lakomy (більше 6 резервацій)

Czech Republic

12.09.2019

Оцінка послуги:

average

I wanted in E-Mail with your colleagues Citroen C3, but I got Ford. It’s little minus for me. :(

Оцінка персоналу:

excellent

Час отримання/повернення:

excellent

Оцінка автомобіля:

average

Your commercial on window back is too big and driver then can’t see everything :( Better is without this commercial, if it goes in the future.

Рекомендували б Ви нас:

yes no

Loris Carmelo Cicero

Italy

28.08.2019

Оцінка послуги:

average

Was ok for the car. It was really the model we reserved and the year correct. But the service i prefer to forget. Rude personnel and a service not pleasant for a rent of 200 Euro for 1 day

Оцінка персоналу:

bad

was not this man that pickup the car. Who gave us a car was really unfriendly and not correct. He didnt see damages that we said to him. Very bad start
we said to her to a problem that we had and she wanted to apply to us that one. At the end we solved the problem

Час отримання/повернення:

good

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

J***** M***** N*****

Finland

26.08.2019

Оцінка послуги:

average

Оцінка персоналу:

bad

Wasn’t this one ours agent , was a man and really very angry .

Час отримання/повернення:

good

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Darren Paul Spencer (1 резервація)

23.08.2019

Оцінка послуги:

average

Every time We hire we seem to upset your staff. Collection was ok... drop off your staff were hungry and complain about us. We extended the rental after 7 days and the person who extended on the phone said ok but we must bring back the car between 12:00 - 13:00 because the car is for rental to another at 14:00. So we arrived in the time requested and the staff were annoyed because they wanted lunch and gave us bad attitude (not the first time we have bad attitude from staff). Ok, so I’m not a tourist where it is easy to give bad attitude and they never come back to Varna but we have a home here and make rentals regularly... please respect the customer, it is nicer for all. I’m sure these staff of shop not are starving ...!!!!

Оцінка персоналу:

average

Friendly guy - this time. Long walk to car.
Hungry and grumpy

Час отримання/повернення:

good

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

D**** K********

Russia

20.08.2019

Оцінка послуги:

average

Автомобиль неверно показывает уровень топлива. Он был заправлен до полного бака непосредственно перед сдачей, однако, индикатор уровня топлива продолжал показывать прежнее значение (около 4/5 бака).

Оцінка персоналу:

good

Все отлично
Сдача машины заняла очень много времени, так как в офисе был только один сотрудник. Когда мы объяснили проблему с уровнем топлива и показали чек с заправки (подтверждение оплаты на телефоне), сотрудник пытался нас убедить в том, что объем залитого топлива не соответствует пробегу. Соответственно, что мы не могли заправить машину до полного бака. С этим мы не согласны, так как пробег составил 237 км при среднем расходе 5л/100 км. Это соответствует объёму залитого дизеля-около 11л. Таким образом, мы уверены, что вернули машину с полным баком.

Час отримання/повернення:

good

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

Відгуки від незалежних сайтів

Відгуки клієнтів

Рецензії за національністю:

Відгуки за місцем знаходження:

Останні відгуки: