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Відгуки клієнтів
Рейтинг
94.0 %
від 14302 відгуків Від реальних клієнтів
Рецензії за національністю:
(9796)
(1781)
(1544)
(1518)
(469)
(449)
(395)
(323)
Останні відгуки:
Amor Alemany Neira
(1 резервація)
Spain
13.10.2024
Оцінка послуги:
very bad
Оцінка персоналу:
average
Час отримання/повернення:
excellent
Оцінка автомобіля:
very bad
Los limpiaparabrisas del vehículo estaban en muy mal estado, varios días durante nuestro viaje llovió y la mala visibilidad hizo que fuera muy difícil conducir en condiciones óptimas.
Tuvimos una experiencia con un trabajador en la oficina muy desagradable, persona muy maleducada, no debería estar trabajando en atención al cliente si no sabe tratar con personas.
Рекомендували б Ви нас:
yes
no
Teodora Petrova Ivanova
(більше 6 резервацій)
Bulgaria
11.10.2024
Оцінка послуги:
very bad
We received a car with old rain wipers. During our drive in the Pirin mountains we got heavy rain and couldn’t see easily. As this is a matter of safety and not convenience it makes the case serious and it should have been checked by the person who delivered the car! Again, it’s easy and cheap to change the wipers and saves lives. At the end we had to call the help desk on route , they heard the wipers and offered us to go to the nearest gas station for replacing them, at the cost of the company. We are not supposed to do such things and this is something easy to catch!
Оцінка персоналу:
bad
Didn’t check the car, wipers were old!
Didnt take much notice of our complain about the wipers !
Didnt take much notice of our complain about the wipers !
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
The car was super, apart from the issue of the wipers, so there you go, you missed an excellent review because someone doesn’t take our safety seriously!
Рекомендували б Ви нас:
yes
no
David Ohalloran
(1 резервація)
Australia
05.10.2024
Оцінка послуги:
very bad
The car is in need of repair. The steering is not good and the battery gave only a little more than 100km per charge. This is the worst car I’ve driven in many years.
Оцінка персоналу:
average
Please don’t rate individual staff. This is a sign of poor management trying to blame front line staff
Час отримання/повернення:
average
Оцінка автомобіля:
very bad
This is the worst electric car I’ve ever driven. Even the MG is better to drive! There is nothing intuitive about the Peugeot dash or system. Also the Top Rentacar slogan on the back window is exactly in the line of sight for the rear vision mirror making it a driving hazard. We booked via booking.com specifically asking for a city pickup but it turned out to be near the airport.
Рекомендували б Ви нас:
yes
no
Y**** G********
(1 резервація)
Israel
30.09.2024
Оцінка послуги:
very bad
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
Оцінка персоналу:
bad
It took 2 hours and 5 minutes (!) from the moment I enterd your office till I got the car keys. Disaster!
The agent was NOT nice and not expirienced.
No GPS altugh it was prommised in the contract.
Didnt gave me any introduction and explenetion about the car even after I asked to.
Was Fair but not nice.
Was Fair but not nice.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Thomas Walther Sauder
(2-3 резервації)
Switzerland
21.09.2024
Оцінка послуги:
very bad
the pick-up takes much too long! You could collect all necessary information upfront and speed up the process easily. I returned the car 2 hours earlier than agreed and was charged 24 EUR for this! Your staff Tihomir Zdravkov is very unfriendly, could not even show me where this is written in the contract. On the voucher nothing was mentioned about such a fee.
Оцінка персоналу:
bad
friendly lady. But very slow.
unfriendly... not fit for this job
unfriendly... not fit for this job
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Joseph Kohen
(4-5 резервацій)
Bulgaria
25.08.2024
Оцінка послуги:
very bad
the car was bad. It stopped working and could not be started in the middle of the day. The crew in Plovdiv especially the manager provide very slow service and were very un friendly I was in a hurry since I missed many meetings due to the broken car. Terrible service
Оцінка персоналу:
good
she was ok
the person who accepted me was very nice
the person who accepted me was very nice
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
E*** B******
(більше 6 резервацій)
Bulgaria
22.08.2024
Оцінка послуги:
very bad
Проблем а ме връщам колата преди 2 часа
И съм таксуван 48лв
Оцінка персоналу:
bad
Не
Не
Не
Час отримання/повернення:
good
Оцінка автомобіля:
bad
Не
Рекомендували б Ви нас:
yes
no
Rene Zwolsman
(1 резервація)
Netherlands
16.08.2024
Оцінка послуги:
very bad
According to your employee my creditcard is not a creditcard and because of that I had to take extra insurance
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Sebastien Voyron
(1 резервація)
France
15.08.2024
Оцінка послуги:
very bad
It took us more than 2 hours to get the vehicle back, without any apology from the staff. We extended the rental by one day, it took multiple attempts to finally receive a link to pay…. no commercial offer was proposed, worse, the price was very high compared to the rental of several days. As if that were not enough, there was a misunderstanding about the return time of the vehicle and there again we have to pay a huge price for 3 additional hours. I did not ask for 2 hours less rental when I waited 2 hours for my vehicle…. simply scandalous
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Sajjad Ahmad Khan
(2-3 резервації)
United Kingdom
07.08.2024
Оцінка послуги:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Оцінка персоналу:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Час отримання/повернення:
average
Оцінка автомобіля:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Рекомендували б Ви нас:
yes
no
Cuando fuimos a hacer la entrega del vehículo, nos dimos cuenta que se nos había olvidado llenar el depósito (le faltaba un cuarto), error por nuestra parte, pero viendo que todavía nos quedaba margen hasta la hora que habíamos contratado de entrega, le pedimos que nos devolviera las llaves para poder ir a llenarlo y volver (todavía no habíamos hecho la entrega del vehículo), se negaron. El trato de este trabajador fue muy inapropiado, prácticamente no nos dejó hablar, se puso a rellenar cosas en la tablet sin mediar palabra, hasta que nos pide abonar una cantidad de dinero por lo del depósito y nos pide firmar un documento sin más explicación. Trabajador maleducado, sin empatía y con muy pocas ganas de hacerse entender... Pasamos un momento muy desagradable.