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91.2 % від 474 відгуків Від реальних клієнтів

Рецензії за національністю:

Відгуки за місцем знаходження:

Останні відгуки:

Sebastien Voyron (1 резервація)

France

15.08.2024

Оцінка послуги:

very bad

It took us more than 2 hours to get the vehicle back, without any apology from the staff. We extended the rental by one day, it took multiple attempts to finally receive a link to pay…. no commercial offer was proposed, worse, the price was very high compared to the rental of several days. As if that were not enough, there was a misunderstanding about the return time of the vehicle and there again we have to pay a huge price for 3 additional hours. I did not ask for 2 hours less rental when I waited 2 hours for my vehicle…. simply scandalous

Оцінка персоналу:

average

Час отримання/повернення:

average

Оцінка автомобіля:

average

Рекомендували б Ви нас:

yes no

P***** G***** (1 резервація)

France

28.05.2024

Оцінка послуги:

very bad

2 minis traces superficielles a l arriere des 2 rétroviseurs sur une voiture neuve Et 240 Euros de Facture. Il Fallait être à 5cm pour Voir les rayures

Оцінка персоналу:

good

Час отримання/повернення:

good

Оцінка автомобіля:

good

Рекомендували б Ви нас:

yes no

Alex Petrovski (1 резервація)

France

06.09.2023

Оцінка послуги:

very bad

- e-car is definitely not adapted to travel outside of Sofia - very poor infrastructure with so long charge process (more than 3h) ! - very low autonomy of the car - electricity charged during car return is more expensive that at charge stations - obviously nobody will spend 3 hour more to charge you the car one more time ! No sense ! - administrative charges of 15 don't exists in other european country. Why in Bulgaria ?

Оцінка персоналу:

excellent

Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !

Час отримання/повернення:

good

Оцінка автомобіля:

very bad

Not an e-car if you travel outside of Sofia !!!!!!!

Рекомендували б Ви нас:

yes no

Top Rent A Car:

Dear Mr. Petrovski, Thank You for Your feedback! Our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs. Please, do not hesitate to contact us for future assistance! Kind regards, Top rent a car

Celine Patric Simon (1 резервація)

France

29.08.2023

Оцінка послуги:

very bad

Оцінка персоналу:

very bad

N'a pas indiqué sur le contrat que la plage arrière était manquante
nous a facturé une partie de la caution pour plage arrière manquante alors que nous n'étions pas en faute

Час отримання/повернення:

very bad

Оцінка автомобіля:

very bad

ne pas passer par votre agence

Рекомендували б Ви нас:

yes no

Top Rent A Car:

Dear Mrs. Simon, Thank you for your feedback. Your case has been forwarded to our customer service department and our colleagues made a thorough check. The missing parts in the trunk were installed, in connection with which a fee was imposed. The car was thoroughly inspected before the start of the rental and we can assure you that the trunk bark was there. We understand that dealing with unexpected expenses is very frustrating and is likely the reason for your negative review. But we dare to assure you that it is not in our interest to invent false accusations, as our goal is to develop by meeting the needs of our customers, providing them with a comfortable and professional service. We hope that we will see you again as our client and we will be able to return your favor. Kind regards, Top rent a car

Olivier Scamps (1 резервація)

France

18.08.2023

Оцінка послуги:

very bad

we had an issue, list one full day of holiday waiting for repair for a problem you caused. and no refund. awfull customer service

Оцінка персоналу:

bad

too slow
no problem yet

Час отримання/повернення:

average

Оцінка автомобіля:

excellent

good car

Рекомендували б Ви нас:

yes no

Top Rent A Car:

Dear Mr. Scamps, Thank You for Your feedback. According to the terms of the contract You signed, in the event of a technical breakdown of the main vehicle due to a factory defect or natural wear and tear, the OWNER shall be obliged to provide a replacement vehicle of a similar or higher class within 3 working days at the nearest company office. Our colleagues resolved the issue faster, in addition they provided you a compensation for your next rental due to the inconveniences caused. We hope that we will see you again and have the opportunity to regain your trust. Wish you to have a successful day! All the best! Top rent a car

Gael David Bonnel-sanchez (більше 6 резервацій)

France

14.08.2023

Оцінка послуги:

very bad

It’s a shame to rent a car in bad condition. You put my life, and others life in danger! I took a lot of videos of what happened: the bumper detached front and back detached every 30 minutes. Beside being in danger, it made my trip to be very long as I had to lower the speed and to often stop. I let you imagine the nightmare this trip was from Sofia to Bourgas and from Bourgas to Sofia. Another piece at the bottom of the trunk also detached. I also took a video if it. The agent was honest when she delivered the car telling me that it was not in so good condition but I was far away to the real BAD condition of that car. It shouldn’t be on the road until it’s repaired. I am not a guinea… Neither a stopgap (or naive) person that will pay full price for a broken car putting my life (and others one in danger). Life doesn’t have a price… You tried to profit of the maximum whatever is the condition of the car. I am not a client that in general complains a lot but this time your non professional and non safe behaviour made me to react. I insist to say that I have all the proofs of what I explained in this message. What could you propose to fix that?

Оцінка персоналу:

average

Professional, smiley and honest. I guess when she said the car was not in condition, she didn’t know the real condition otherwise she won’t let le go with this car.
Not smiley, not very helpful. Stayed on his scope of work. Nothing else. But at least he recognized the bad condition of the car, so that’s a good point.

Час отримання/повернення:

good

Оцінка автомобіля:

very bad

Рекомендували б Ви нас:

yes no

Axel Maza (1 резервація)

France

14.08.2023

Оцінка послуги:

very bad

Оцінка персоналу:

bad

She tryed to overcharge for e few existant scratches. The boss told us that was nothing and cancelled the charge. Bill was nether sent ! Now i'am overcharched 180€ !!!

Час отримання/повернення:

very bad

Оцінка автомобіля:

excellent

Рекомендували б Ви нас:

yes no

Rojen Boubeguira (4-5 резервацій)

France

08.06.2023

Оцінка послуги:

very bad

Money steelling process for no damages

Оцінка персоналу:

average

I am more than 10 years cmient with top rent a car, firdt time such event! Emoilian explained that as we did not get the top rent car insurance we will have to pay a 80 eur fee for some invisible scratches, I took photos in order to sue your company in Sofia court where my friend minister will be happy to help on th process for such inacceptable behaviour; even if the crisis period partly explain that the young guy emilian is getting a bonus when he is doing such (drop of imaginery car damages) additional income for no reason. Very disapointed and I will take some of my time to publish oall documents and photos on social network, very awkard strategy to give them a bonus to the act like this!

Час отримання/повернення:

good

Оцінка автомобіля:

very bad

No power to override a tractor

Рекомендували б Ви нас:

yes no

Top Rent A Car:

Dear Mr. Boubeguira, Thank You for Your feedback! We are very happy to have you as our long-term customer and we are sorry that you had to deal with unforeseen expenses during the return of the car. We understand that such situations are never pleasant, but as our loyal customer, you know that we never allow ourselves to charge a client unreasonably. You returned the car with scratches on rear right spoiler and roof in rear right without a protocol from the police. Our colleague acted solely on the basis of the terms of the contract and did not take money from you for non-existent damage. We always carefully select staff and all our representatives are professionally trained. We always check our cars before and after the rental and we also have a photo report of each new and old damage. We hope that you will change your mind about us and we will be glad to see you again as our client. We remain at your disposal. Sincerely, Top rent a car

Itai Malul (1 резервація)

France

20.11.2022

Оцінка послуги:

very bad

You took me a full day charge for one hour late. The guy in the reception told that I would not pay for it. He lied me.

Оцінка персоналу:

bad

Lier

Час отримання/повернення:

good

Оцінка автомобіля:

very bad

Рекомендували б Ви нас:

yes no

Geoffrey Paul Abel Leroux (4-5 резервацій)

France

13.09.2022

Оцінка послуги:

very bad

catastrophic. the gentleman invented a scratch on a rim that was present on the vehicle when we got it but so small that it was not visible or reportable

Оцінка персоналу:

average

Normal
he just wanted to charge our credit card insurance to cheat us out of money. I have the photos of the reception and the return and there is no difference

Час отримання/повернення:

average

Оцінка автомобіля:

good

I don't think so given this bad experience despite the fact that I have rented a car from you for at least 8 times

Рекомендували б Ви нас:

yes no

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