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Відгуки клієнтів
Рейтинг
94.3 %
від 22236 відгуків Від реальних клієнтів
Рецензії за національністю:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Останні відгуки:
Laurens Erik Stibbe
(більше 6 резервацій)
Netherlands
06.11.2022
Оцінка послуги:
very bad
We got around 10 minutes before take up called by Top-Rent-A-Car. We got a message that our 2 baby seats would not be delivered.
This raised for us serious problems since it is not allowed by law to drive around with small children.
Therefore we had to buy additional seats. We choosed a seat which we had before in other countries and normally would suit. Since we had a flight back home we simply also had to leave the seat in the car.
I have a photocopy of the receipt of the seat, which was 150Lev. I want to settle on a proper way the costs we had to make. You, Top-Rent-A-Car now have an extra seat avaiable which you can earn back in around 2/3 weeks of rental, for which you did not pay for. See also our earlier mail correspondence.
Оцінка персоналу:
average
Told that she had reached to use also in the morning by phone. We were only called once, 10 minutes before arrival.
We not really helpfull with our case and said he could not do anything. This surprised me.
We not really helpfull with our case and said he could not do anything. This surprised me.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Costs for renting the car was relatively high since we had to make extra costs for the baby-seat.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Stibbe,
We apologize for the inconvenience. We already have done a full investigation into the case and taken the necessary measures for which we contacted you by email. Best regards, Top Rent A Car
Yossef Levy
(більше 6 резервацій)
Israel
03.11.2022
Оцінка послуги:
very bad
Next time, if I will see the same guy in the counter I will walk away and rent from another company!
Move him out!
Оцінка персоналу:
average
Extremely slow and Ridiculously Meticulous and out of proportion for what is needed. Lack any sense of customer services. Created a huge cue to the point people just gave up and move to other companies. Took him 27 minutes ( after standing 15 minutes in the cue!) to get the papers ready!!!! CRAZY guy. He kept telling me that this is his job and this is how he needs to do it.
Professional, friendly and fast.
Professional, friendly and fast.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will investigate the matter and take necessary measures.
Best regards,
Top Rent A Car 
N****** K******
(1 резервація)
Belgium
02.11.2022
Оцінка послуги:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Оцінка персоналу:
very bad
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will do a full investigation into the case and take the necessary measures.
Best regards,
Top Rent A Car
Barak Mordechai Uziel
(1 резервація)
Israel
02.11.2022
Оцінка послуги:
very bad
I fulled the car twice, once at the night before the flight (early at the morning) and again (secondly) at the morning but the tank sensor showed that the car is not full, I explained this to Bogolyub but he said that he need a recipe, I didn't have it because I didn't asked for one because I payed only 2 euro at the second try. anyway the car sensor is not working properly. I even wanted to return to the gas station but when I wanted to get out from the airport i understand that i need to pay parking on the airport according to Bogolyub I should pay that too, anyway have running out of time and this lead me to pay 25 euro more then Ieeded to
Оцінка персоналу:
average
Час отримання/повернення:
very bad
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
A**** K**********
(1 резервація)
Austria
31.10.2022
Оцінка послуги:
very bad
Bad Service. No solutions for problems, no efforts for good customer Service. Once you have paid, nobody there is furthermore interested in you.
Оцінка персоналу:
very bad
Helpdesk officer, not interested in customers request.
Час отримання/повернення:
very bad
Оцінка автомобіля:
very bad
Dont take the electric cars. you will not reach the next loading Station with the low electric mileage. In Varna there is a poor infrastructure of loading stations.
Рекомендували б Ви нас:
yes
no
V***** B*****
(1 резервація)
United Kingdom
29.10.2022
Оцінка послуги:
very bad
1 hour wait as there was no supervisor at the desk despite telling them the time of arrival. Imagine waiting with 3 little kids wife travelling all day. Also, we wanted cross border and they could not make the document before Monday. This was Saturday. Upon returning the car, we were charged €300 for crossing the border.
Оцінка персоналу:
bad
1 hour wait as there was no supervisor at the desk despite telling them the time of arrival. Imagine waiting with 3 little kids wife travelling all day. Also, we wanted cross border and they could not make the document before Monday. This was Saturday.
Час отримання/повернення:
average
Оцінка автомобіля:
average
Ground clearance is low. In Bulgaria city roads aren't great for low ground clearance
Рекомендували б Ви нас:
yes
no
Darren Russell
(4-5 резервацій)
United Kingdom
27.10.2022
Оцінка послуги:
very bad
Child seat was missing on collection, was asked to return next day which was not possible. Was promised a delivery in 24 hours but took 5 days. Refused refund for missing days, was unable to travel and do family stuff due to lack of seat. Booster seat was also in 2 pieces and unsafe. The worst service ever renting a car in more than 20 years.
Оцінка персоналу:
very bad
Child seat missing
Unable to process refund for missing days.
Unable to process refund for missing days.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Great car if you dont have children,
Рекомендували б Ви нас:
yes
no
Ivan Nikolov Vlahov
(більше 6 резервацій)
United States
27.10.2022
Оцінка послуги:
very bad
If you want to have the definition of D bad service, this is tap rent a car by the return of the car. The staff was so rude I wouldn’t recommend this company to anybody.
Оцінка персоналу:
excellent
Was friendly
Helpful
Helpful
Час отримання/повернення:
bad
Оцінка автомобіля:
average
Don’t use this company stick with the bid companies
Рекомендували б Ви нас:
yes
no
J******** S**
(1 резервація)
South Korea
22.10.2022
Оцінка послуги:
very bad
hello
I tried to travel to Bulgaria and Turkey, but I was unable to cross the Turkish border due to missing documents and had to return.
I don't know why the documents were missing, but there seems to be a communication problem. This problem messed up my trip and doubled the cost of the trip. However, no compensation was received for the damage.
So I have no choice but to give it the worst score.
Оцінка персоналу:
average
For pickup I had to wait some time
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Vehicle condition and performance were superb, However, on the way home, the tire pressure warning light alarm was displayed, so I was anxious. As a result of inquiring with the rental car company, they answered that there was no problem in driving, but I was worried.
Рекомендували б Ви нас:
yes
no
Krassimir Kirilov Petrov
(більше 6 резервацій)
Netherlands
21.10.2022
Оцінка послуги:
very bad
Имаше голямо недоразумение по отношение на мястото за връщане на автомобила поради което почти изпуснахме полета.
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
