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Відгуки клієнтів
Рейтинг
93.2 %
від 3841 відгуків Від реальних клієнтів
Рецензії за національністю:
(9783)
(1781)
(1543)
(1518)
(469)
(448)
(395)
(322)
Останні відгуки:
P***** M******
(1 резервація)
United States
27.07.2023
Оцінка послуги:
bad
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оцінка персоналу:
bad
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Час отримання/повернення:
average
Оцінка автомобіля:
average
Not powerful enough
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car
N**** A** S*** K*** M*******
(1 резервація)
Pakistan
09.07.2023
Оцінка послуги:
bad
1- I wanted to extend for one more day there is no way I can extend without paying 25 euro extra to drop at the airport.
2 - WhatsApp and messenger messages will get me no reply .
Оцінка персоналу:
good
Great service to help us choose these car
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Considerable
Рекомендували б Ви нас:
yes
no
D***** K**** D*****
(1 резервація)
United States
04.07.2023
Оцінка послуги:
bad
Overall I had an unpleasant experience with the company. Miscommunication is a big part of it.
Оцінка персоналу:
bad
I was told by the agent the rental period can be extended without any additional conditions if I call before the end of the contract. It turned out this wasn't the truth. As a result I had to return the car at a different location and pay a fine
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
David Zaruba
(більше 6 резервацій)
Czech Republic
10.04.2023
Оцінка послуги:
bad
Me and my friends use Top rent a car regularly. We are satisfied. Until today. Charging a late return fee (by 1 hour) is ok. I get it. OK. But charging a fee for missing fuel in the tank? Unacceptable! Fuel refilled 3 km before the airport. A full tank!!! When I took over the car, 10, 15 liters of fuel were missing. This is quite common. I didn't deal. I don't care. I am a regular client. But I'll deal with it next time. And the question - that either I will be charged a fee for returning the car late, or for not refueling - unacceptable. I'm sorry to write a negative review today, but I'm really upset. I believe that today was an exception and I will be able to continue to recommend Top rent car.
Оцінка персоналу:
average
No comment
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Zaruba,
Thank You for Your feedback.
As we may see from Your booking, You were only charged for the late return, there was no charge for missing fuel.
Please, contact us on customer.service@toprentacar.bg. We would like to look into this further but need some more information.
Thank You in advance.
Top rent a car 
Wojciech Radoslaw Lukaszewski
(4-5 резервацій)
Poland
31.01.2023
Оцінка послуги:
bad
Some of the people from Customer care are helpful but some of them behave like this is punishment that they have to work. There were few situations I asked some question and the reposnse was like "leave me alone, I dont want to talk with you" you can check email history to get more details...
Оцінка персоналу:
bad
Regarding pick-up: Ms. Nia charged us more than she suposed to - I was explaining to her that her calculations are wrong but she didn't want to listen. THis was for additional driver. Difference was gave back by after review by Darina Georgieva
on 8th of NOV 2022, 10:26.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Час отримання/повернення:
bad
Оцінка автомобіля:
good
There are two things about the car you should take care of. First are the winter tires - the one that were installed are worse than bad, this are the cheapest chinese/indian tires that do not have much friction while road is wet even if its more than 10 celcius degree. The safety level given by this tires is less than bad - there are plenty of other much better tires in the same price like nexen/debica etc. Second thing are rubber car mats. This are the same like tires the cheapest car mats that do not fit to this car at all. There were few situation when it goes under the pedals and block it which in more than unacceptable. I propose to purchase not OEM if you are looking for cheap ones but dedicated for given car. There are plenty of such on the market.
Рекомендували б Ви нас:
yes
no
Mochament Anaptaoui
(4-5 резервацій)
Greece
06.12.2022
Оцінка послуги:
bad
All good except the drop off were I was charged 50 euros because of some dirt, I have photos of the car and it was not that dirty.
Оцінка персоналу:
bad
Charging me 50 euros because of some dirt in the interior was excessive
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Vladimir Hezina
(1 резервація)
Czech Republic
12.11.2022
Оцінка послуги:
bad
Платих си Топ застраховка, но проблема със ремонта на колата трябваше да си реша сам. Да, парите за ремонта ми бяха възстановени, но 4 часа, които ми костваше ремонта няма никой да ми ги възстанови....
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Lion Kozlinskiy
(4-5 резервацій)
Latvia
07.11.2022
Оцінка послуги:
bad
Child seat was obviously broken, we were sent to central office to replace. (With child unbuckled) Despite that, we had to wait there with kids in a car. Lost 2.5 hours of our rental time and our weekend. Missed going to 7 lakes. No compensation was pffered
Оцінка персоналу:
average
Not only didnt he check the child seats(can happen to anyone), but he has also hinted that it were we who broke the chair. Yeah, right, without touching it.
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
Awesome car, glass window was a huge bonus
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Kozlinskis, We apologize for the inconvenience. We will do a full investigation into the case and take the necessary measures. Best regards, Top Rent A Car 
R*** C*****
(2-3 резервації)
Belgium
05.11.2022
Оцінка послуги:
bad
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Customer,
Please contact us at the following email customer.service@toprentacar.bg and describe to us what did not meet your expectations and what we can improve in order to examine your situation in detail.
Thanks in advance!
Top Rent A Car
M****** D********
(більше 6 резервацій)
Poland
29.10.2022
Оцінка послуги:
bad
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Оцінка персоналу:
average
very long waiting time. waited 70 minutes to pick up the car. 8 people in line and one person serves only. I didn't even hear the word I'm sorry.
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
fast, efficient, no problems
fast, efficient, no problems
Час отримання/повернення:
average
Оцінка автомобіля:
bad
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Рекомендували б Ви нас:
yes
no
