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Відгуки клієнтів
Рейтинг
94.0 %
від 14302 відгуків Від реальних клієнтів
Рецензії за національністю:
(9796)
(1781)
(1544)
(1518)
(469)
(449)
(395)
(323)
Останні відгуки:
Martin Petrov Marinov
(більше 6 резервацій)
Bulgaria
17.01.2023
Оцінка послуги:
average
I specifically requested a Moca and was confirmed a Moca thought an email
To
My surprise i was given a crossland
Completely different vehicle
The agent was polite but had no desire to help resolve the issue
Disappointed
Оцінка персоналу:
average
Polite but not willing to resolve an issue with reservation
Great customer service Polite and helpful The only positive for dealing with Toprentacar
Great customer service Polite and helpful The only positive for dealing with Toprentacar
Час отримання/повернення:
excellent
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Marinov,
Thank You for your feedback!
We apologize for the situation. We had to clarify that this car is in the Compact CFAV class, which includes two models: OPEL Crossland and Opel Mokka, where we do not guarantee which car the client will receive.
Once again, we apologize for the misunderstanding and look forward to seeing you again as our client and to get a chance to return your trust and favor.
Kind regards 
N****** A****
(2-3 резервації)
Bulgaria
16.01.2023
Оцінка послуги:
average
Оцінка персоналу:
good
Didn’t explain my deposit return to me
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Asen Doychinov Doychinov
(1 резервація)
Bulgaria
04.01.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Evgeniy Zhivkov Raev
(1 резервація)
Bulgaria
04.01.2023
Оцінка послуги:
average
Имах проблем, че не мога да направя депозит през пластиката ми. За мен не ок че единственият начин за правене на депозит е през пластика, което е различно от формулировката "Задължително е да разполагате и с кредитна/дебитна карта" във време в което плащаме през телефона.
Да обясниха ми че може и по банков път, но отнемало три дена, но не е ок това да ми бъде обяснявано когато съм на място да взема колата.
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
good
Не можах да свържа Apple CarPlay, не можах да разбера как.
Рекомендували б Ви нас:
yes
no
A****** G********
(більше 6 резервацій)
Bulgaria
02.01.2023
Оцінка послуги:
average
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
Redzheb Mustafov Mustafov
(більше 6 резервацій)
Bulgaria
21.12.2022
Оцінка послуги:
average
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Колата нямаше сензори за паркиране и на местата където бяхме имаше много мъгла и колата нямаше фарове за мъгла като цяло колата беше добра
Рекомендували б Ви нас:
yes
no
V******** T********
(1 резервація)
Russia
09.12.2022
Оцінка послуги:
average
В целом, всё неплохо. За исключением 2-х моментов:
1) Пушить с оплатой и угрожать, что вызовите там кого-то, "чтобы разобрались" - не очень хорошо. При одном продлении мне отправили ссылку на оплату только на следующий день, в рабочее время, когда у меня звонки и работа. Оплатить для меня не проблема, но например при оплате с телефона - всегда белый экран;
2) WiFi Hotspot не работал с самого первого дня, этот вопрос игнорировался в моих сообщениях.
К сотрудникам в аэропорту вопросов нет, все были максимально вежливы и добры. Рекомендую, в Болгарии лучше сервисов очевидно нет. Но мировые сервисы в плане моих вопросов и моего опыта - будут лояльнее.
Оцінка персоналу:
excellent
Nice guy
Nice guy
Nice guy
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Basil Newhouse
(більше 6 резервацій)
Israel
01.12.2022
Оцінка послуги:
average
The car and service were great, BUT the tires are terrible. There was no grip on the road. I drove in the city, I drove in the mountains during the rental. These were the worst winter tires I have ever used in my life!
Оцінка персоналу:
excellent
Friendly guy, informative and efficient.
Час отримання/повернення:
excellent
Оцінка автомобіля:
very bad
Make sure the tires are brand name, not cheap shit.
Рекомендували б Ви нас:
yes
no
Michael Akselrod
(2-3 резервації)
Israel
30.11.2022
Оцінка послуги:
average
When signing a contract to receive a car, I presented to Mr. Venislav the voucher of Ryanair for renting a car include full protection insurance. However, Mr. Vencislav gave me incorrect information that I do not have full insurance. To do it, I need to pay 13 euros for each day. In total I paid 117 euros. So I paid for full protaction twice to the Ryanair and to Toprentcar. This is the fourth time I have used the services of your company and I want to continue this. Please solve the problem. BR. Michael Akselrod.
Оцінка персоналу:
average
When signing a contract to receive a car, I presented to Mr. Venislav the voucher of Ryanair for renting a car include full protection insurance. However, Mr. Vencislav gave me incorrect information that I do not have full insurance. To do it, I need to pay 13 euros for each day. In total I paid 117 euros. So I paid for full protaction twice to the Ryanair and to Toprentcar. This is the fourth time I have used the services of your company and I want to continue this. Please solve the problem. BR. Michael Akselrod.
Very good and fast service
Very good and fast service
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Borislav Laoutliev
(більше 6 резервацій)
Denmark
26.11.2022
Оцінка послуги:
average
When we picked up the car at Sofia Airport in the middle of the night, we received a contract from Georgi, where only 2 scratches were noticed . When we arrived in the underground parking place, there was nobody from Top rent a car , and surprisely there were more scratches on the car than mentioned. Thanks God we took pictures of it, because when we deliver the car back , we had quite some discussion about this problem with Gospodin who received the car! Moreover, on our way back to Sofia Airport, an orange light showed up with “ injection problem” and the car was not driving properly anymore and the speed kept slowing down . We were worried not to be able to reach the airport, but we managed anyway but with some delay . Obviously we called Top rent a car to inform about our problem and NOT to be charged extra hours ! Thanks God , it was ok but not really easy to convince the person that checked back the car , to understand that we had absolutely nothing to do with this injection problem . Finally we got the WHOLE deposit back, but with some frustration ! It should not be like this when you are a regular customer like we are.
Оцінка персоналу:
average
See comments above
See comments above
See comments above
Час отримання/повернення:
good
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
