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Відгуки клієнтів
Рейтинг
94.3 %
від 22236 відгуків Від реальних клієнтів
Рецензії за національністю:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Останні відгуки:
E****** B******
(4-5 резервацій)
Switzerland
25.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
I*** V*************
(1 резервація)
Germany
20.09.2023
Оцінка послуги:
average
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Stefan Atanasov Zahariev
(більше 6 резервацій)
Bulgaria
19.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
The car was booked for 2 pm, managed to get it at 4 pm. Asked to wait outside more than an hour where temp. was above 30. Unfriendly staff, disparagement.
Friendly. Can't blame him for the delay. was quite busy.
Friendly. Can't blame him for the delay. was quite busy.
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
A bit small for me, otherwise not too bad. Weak engine, good comfort, in summary 5/10
Рекомендували б Ви нас:
yes
no
Y***** M****** D*********
(більше 6 резервацій)
Bulgaria
17.09.2023
Оцінка послуги:
average
Колата не беше добре изчистена при вземане , не получих карти за отстъпки, Топ рента кар трябваше дами възстанови една сума все още нищо не съм получил за тях, и последното до сега връщането на автомобила беше в летището а сега се оказа във централния офис защо не съм получил такава информация .
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-н Дурмушали,
Благодарим Ви, че сте отделили време да споделите какви са впечатленията Ви от нашата услуга. Отзивите на нашите клиенти ни помагат да подобряваме качеството на предлаганите услуги.
Ще направим обстойна проверка по Вашия случай и ще се свържем с Вас в най-краткия срок!
Благодарим Ви за търпението и за подадения сигнал.
С Уважение,
Top rent a car
J*** A****** O***** S******
(1 резервація)
Spain
12.09.2023
Оцінка послуги:
average
In general everything went well, with the bad experience at the end that a piece was missing that we did not even know existed, of which we were not informed at the pick-up. Then you are left with a bittersweet taste. The pickup was very cold, dry and uncomfortable.
Оцінка персоналу:
average
The person in charge of the pick-up was quite dry, cold and distant. I couldn't explain practically anything, with a level of English that was difficult to understand. Bad experience as soon as you arrived in the country.
He was very friendly, he spoke Spanish, which made communication much easier. As soon as we arrived he told us that the compressor was missing, which we had not been informed about, we did not know anything about and we were very surprised. He understood us perfectly and understood everything. Very kind.
He was very friendly, he spoke Spanish, which made communication much easier. As soon as we arrived he told us that the compressor was missing, which we had not been informed about, we did not know anything about and we were very surprised. He understood us perfectly and understood everything. Very kind.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Sanchez,
Thank You for Your feedback!
We highly respect Your opinion and will forward Your review to our Quality and Control department. Our colleagues will make a through check and take an action regarding this case.
We will be happy to see You again next time when You need car rental services.
All the best!
Top rent a car
Mario Aprile
(4-5 резервацій)
Italy
09.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Raphael Reyes Barretto
(4-5 резервацій)
United States
07.09.2023
Оцінка послуги:
average
You need more agents. Pick up waiting time almost one hour. Returning the car, we waited for 40-45 mins in the parking garage for an agent. You need to hire more staff so customers are not waiting for very long. Otherwise, the staff members were excellent and pleasant. Car was great. Just the wait times need to improve
Оцінка персоналу:
excellent
Knowledgeable and helpful. Explained everything in detail.
Quick once he was available
Quick once he was available
Час отримання/повернення:
very bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
P***** M******* T*****
(1 резервація)
Bulgaria
03.09.2023
Оцінка послуги:
average
С изключение на това че чакахме около 40 минути на терминала след дълъг полет и с малко дете за да ни вземе бус, всичко останало беше супер. Оценката е базирана на дългото чакане. Беше ни представено че обикновено се чака около 5 минути, но уви.
Оцінка персоналу:
good
Бързо и акуратно обслужване.
Оставихме автомобила рано сутринта на летището и нямаше служител по това време
Оставихме автомобила рано сутринта на летището и нямаше служител по това време
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-н Цанов,
Благодарим за Вашето ревю.
Съжаляваме за създаденото неудобство. Много се надяваме да Ви видим отново като наш клиент и да получим възможност да надхвърлим очакванията Ви.
Пожелаваме Ви хубав и успешен ден!
С Уважение,
Top rent a car
V******* M******* T*****
(1 резервація)
Bulgaria
29.08.2023
Оцінка послуги:
average
All representatives were great but the shuttle bus wait was too much.
We waited 30 plus min to get to the rental place.
Overall good service
Оцінка персоналу:
average
We should not be asked to go back to level -4 to go over the car. Reps needed at drop off level
Час отримання/повернення:
average
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
P**** A***** C******
(1 резервація)
Spain
26.08.2023
Оцінка послуги:
average
Tanto la recogida del vehículo como el alquiler resultaron muy fáciles y cómodos.
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
La verdad es que la experiencia de alquilar el vehículo en esta empresa ha resultado muy fácil y cómoda y por ello recomendaría esta empresa sin dudarlo, sin embargo han pasado ya varios días y todavía no nos han devuelto la fianza de 300 que depositamos, habiendo dejado el vehículo en perfecto estado.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Cebolla,
Thank You for Your feedback!
Your deposit has been unblocked by our colleagues. As a proof, you received a receipt for void authorization.
Since the deposit has not been withdrawn from your account, you will not see this amount as a transaction to Your card.
Since the unblocking operation is not a priority for banks, in order to speed up the process, you may provide - RRN number from Your receipt to your bank.
Please note that the international policy of Visa and Mastercard is that any blocked amount is automatically unblocked 30 days after authorization.
If you have any questions, please contact us by email: customer.service@toprentacar.bg, we will be happy to assist You!
Kind regards,
Top rent a car 
Some inconvenience because the company tried to make me work for them due to some issues with insurance papers and stickers.