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Відгуки клієнтів
Рейтинг
92.3 %
від 1791 відгуків Від реальних клієнтів
Рецензії за національністю:
(9866)
(1791)
(1546)
(1529)
(470)
(452)
(397)
(325)
Останні відгуки:
Reuven Nel
(4-5 резервацій)
Israel
07.06.2023
Оцінка послуги:
bad
לצערי נאלצנו להמתין כ 2.5 שעתיים וחצי לקבלת הרכב על אף שהיתה לנו הזמנה מראש
נושא זה חייב להפטר מאחר וזה פוגע מאוד בחווית השירות שאני מקבל ואני לקוח ותיק שלכם מאוד הצטערתי
בדרך כלל רמת השירות טובה מאוד
בבקשה קחו זאת לתשומת ליבכם
ראובן
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Nel,
Thank You for Your feedback!
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of our customers, who arrive at the same time have to wait for a while. As our regular customer You know that it is not a common practice. We are striving to improve our services and we have future projects to make the process faster. We will be happy to see you soon! Kind Regards, Top rent a car 
Shahar Zahi Friedman
(2-3 резервації)
Israel
06.04.2023
Оцінка послуги:
bad
Guys who work in the parking lot are very rude to customers.
Also asking for ridiculous requests like whashing the car before you return it
Will not use this car rental.again and not recommend to anyone
Оцінка персоналу:
average
See my comment above. 0 rate at customer service
Час отримання/повернення:
good
Оцінка автомобіля:
good
Tyres in very bad condition.
2021 car model usually car rental is up to 8 months car
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Friedman,
Thank You for your review.
We are very sorry to hear that you were unsatisfied with your rental. Thank you for the signal, we will check our staff, as the quality of customer service is very important to us.
As for the car, when booking a car on our website you may see all the technical specifications, including the year the car was manufactured and choose a model 2023 year of production.
The car you rented - VW Touareg, has excellent specifications, is equipped with a lot of extras which place it among the leaders from the premium car class.
Our technical department always thoroughly checks all cars before and after each rental, as Your safety and comfort is our top priority.
We always recommend our customers to contact us immediately if they encounter a technical problem so that we can fix it in a short time and our customers can enjoy their trip.
We look forward to having you back as our customer and hope to be able to reclaim your goodwill in future.
We wish you a successful day! 
Y*** S******* D*****
(1 резервація)
Israel
16.03.2023
Оцінка послуги:
bad
Оцінка персоналу:
bad
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mrs. Dukler,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Jan Bronstein
(4-5 резервацій)
Israel
08.03.2023
Оцінка послуги:
bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Оцінка персоналу:
very bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Abada,
Thank You for Your feedback.
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. but sometimes some of our customers, who arrive at the same time have to wait for a while.
Regarding Your security deposit we already have information that the amount has been returned to Your credit card. We apologize for the slight inconvenience and hope to see you again.
Have a nice day!
A*** K**
(1 резервація)
Israel
07.03.2023
Оцінка послуги:
bad
Immobilizer had bad contacts on the mountain (Ski resort). I couldn't start the car to get back to the city. Whatsapp customer service was horrible and all the could offer was youtube videos and playing with the key on the dashboard. Had to take a taxi to Bansko with the remote to get it fixed. Wasted hours that should not be wasted on a brand new car.
Unrightfully overcharged 70 euros for car cleanness upon return, The car was given back with a reasonable use cleanness level (I have photos)
Very disappointing customer service, Very.
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Y**** K*****
(1 резервація)
Israel
07.03.2023
Оцінка послуги:
bad
Hello, it's really wrong that there isn't something waiting for us to take the car, I have to scan the key and the documents on the table without anything there, it's really wrong!!, Yaniv Kadosh
Оцінка персоналу:
bad
Hello, it's really wrong that there isn't something waiting for us to take the car, I have to scan the key and the documents on the table without anything there, it's really wrong!!, Yaniv Kadosh
Час отримання/повернення:
average
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Kadosh,
Thank You for Your feedback.
When you returned the car, our colleague was expecting You in the airport. Sometimes when two or more customers return their vehicles at the same time it can take several minutes to be served. We have a 24/7 customer service line that you can call any time of the day to be connected with our representative.
We apologize for this misunderstanding. We hope that despite this issue you enjoyed your rental and we look forward to seeing you again soon.
Kind regards
T**** L***
(1 резервація)
Israel
01.02.2023
Оцінка послуги:
bad
We waited in line around half an hour to get the car. In addition, the service man that recieved the car 08:35 this morning was irritable and impolite. It felt as if he projects his anger on costumers. Other than these two issues everything was good. In my next visit I will try to rent a car at a different company.
Оцінка персоналу:
bad
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Levy,
Thank you for taking your time on writing your review.
We know how important is for our clients to feel comfortable and to enjoy their trip therefore, it is very important for us to receive honest feedback in order to improve the quality of customer service.
We apologize that you had to wait longer than necessary to receive the car. Usually the process of picking the car up takes not more than 10 minutes.
Indeed, our office in Sofia is the most busiest of all our offices and sometimes our some of customers, who arrive at the same time have to wait for a while and it is something we are currently improving.
We are always trying to provide the best car rental service and the professionalism of our staff is very important part of achieving our purpose that is why we will take your signal to consideration and we will conduct a detailed review of how a colleague serves customers.
We really hope that this situation did not affect your trip too negatively and we hope to see you again and provide you with the level of service that each of our customers deserves.
We hope that you will have a good day!
M**** B*******
(1 резервація)
Israel
13.01.2023
Оцінка послуги:
bad
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Bakhrakh,
Thank you for your rating.
We would be happy if you email us on customer.service@toprentacar.bg with more information about your rental. Your feedback will help us optimize the work of our offices.
Thank You in advance.
Kind regards
B******* E***
(1 резервація)
Israel
24.12.2022
Оцінка послуги:
bad
Оцінка персоналу:
bad
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Aviel Shraga Tucker
(1 резервація)
Israel
08.12.2022
Оцінка послуги:
bad
Hi, I got the car from a nice woman named Tifani, the car was good the experience was definitely good, but the ending experience was bad and ruined everything, a guy named Svetoslav I think, got the car and since I had to go back to the hotel near the airport I agreed with the hotel that their driver would pick me up me, I asked Svetoslav to help me and just call or let me call the hotel (I had no way to call from my phone) but he flatly refused to help me and replied that he is not allowed to call for things not related to work, I explained to him that it was just one short phone call, and in my opinion to help the customer That he paid and returned a Zev car was definitely within the scope of work, but he flatly refused and said that he had to move on to take care of other customers and that he didn't have time. It was really insulting. We had to go back up to your company's counter and there a nice guy immediately called the hotel
Оцінка персоналу:
average
סרב בתוקף לאפשר לנו לאחר החזרת הרכב להתקשר למלון לאיסוף. התנהג ביהירות.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
